FAQs
What is the primary responsibility of a receptionist in this role?
The primary responsibility is to deliver friendly, knowledgeable, and efficient customer service throughout a guest's stay to create a brilliant experience.
What are some of the company perks for employees?
Employees enjoy 50% off stays, food, and drinks, access to an E-Learning Program, and up to £1000 cash rewards for finding new employees.
What recognition schemes are in place for employees?
The recognition schemes include €100 for Employee of the Month, €250 for Employee of the Quarter, €2000 for Employee of the Year, extensive training and development, equal tips for all staff, and centrally run incentives.
What are the essential requirements to apply for this position?
Applicants must have necessary documentation for legal employment in Germany, an active bank account, fluency in English, a fixed place of residence near the hotel/bar, and adherence to local governing body regulations.
What kind of customer service is expected from the receptionist?
The receptionist is expected to deliver excellent customer service at all times, be the main point of contact for inquiries, fulfill guest requests, and maintain up-to-date knowledge of promotions and local area information.
How should the receptionist handle customer feedback?
The receptionist should remain calm, patient, and polite when receiving customer feedback, ensuring a positive interaction.
What are the requirements regarding teamwork in this role?
Teamwork requires being a good team player, building and maintaining relationships with team members, and working collaboratively to ensure the hostel/hotel is the best it can be.
How can employees develop professionally in this role?
Employees can maintain personal knowledge through in-house training and engage with their line manager about personal and professional development opportunities.
What personal qualities are important for this role?
Important personal qualities include being friendly, organized, self-motivated, honest, reliable, professional, and able to communicate well with others.
Is there a dress code or standard of personal presentation for this position?
Yes, employees are expected to be attentive to personal hygiene and presentation, maintaining a professional appearance at all times.