FAQs
What is the primary role of a Receptionist at DoubleTree by Hilton Abu Dhabi Yas Island Residences?
The primary role of a Receptionist is to provide reception services for guests, ensuring an exceptional experience from check-in through check-out, and to complete audits as required.
Is proficiency in Russian a requirement for this position?
Yes, being a Russian speaker is a requirement for the Receptionist position.
What kind of experience is preferred for applicants?
Previous experience in a customer-focused industry is preferred for this position.
What skills and attributes are important for this role?
Important skills and attributes include a positive attitude, good communication skills, commitment to high customer service, excellent grooming standards, and the ability to work independently as well as part of a team.
Is cash handling experience necessary for this role?
While not strictly necessary, previous experience in cash handling would be advantageous for this position.
What education level is required for the Receptionist position?
A completed high school certificate or equivalent is required for the Receptionist position.
What training opportunities are available for Receptionists?
Receptionists are encouraged to attend appropriate training courses and assist with the training and development efforts of the Night Team.
What procedures must be followed regarding financial transactions?
The Receptionist must use correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy.
How does Hilton promote a positive workplace culture?
Hilton promotes a positive workplace culture by uniting team members with a vision “to fill the earth with the light and warmth of hospitality” and focusing on creating remarkable guest experiences every day.
Are there opportunities to assist other departments within the hotel?
Yes, Receptionists are expected to assist other departments as necessary.