FAQs
What are the working hours for the Receptionist position?
The Receptionist will work 22.5 hours per week, specifically on Monday, Wednesday, and Thursday, with 7.5 hours per day between 8am and 5pm, including one Thursday evening shift until 7:30pm on a rota basis approximately every 12 weeks.
Is this position part-time or full-time?
This position is part-time, requiring 22.5 hours of work per week.
What skills are required for this role?
The ideal candidate should have excellent customer relations and communication skills, be smartly presented, and be capable of providing a welcoming, professional, and courteous service to patients and visitors.
Are there opportunities for training and development?
Yes, as part of the Northern Lincolnshire and Goole NHS Foundation Trust, there are opportunities for training and development within the organization.
Who should I contact for more information about the job?
For further details or informal visits, you can contact Claire Tomlinson, Team Leader/Training Facilitator, at claire.tomlinson12@nhs.net or by telephone at 03033305594.
What is the significance of confidentiality in this role?
The post holder will be required to ensure the confidentiality of information and patient details is upheld at all times, in accordance with the Data Protection Act, Caldicott guidelines, and other Trust Policies and procedures.
Will I be working alone or with a team?
The Receptionist will be part of the Patient Services Team and will be required to liaise effectively with colleagues and other departments, ensuring a collaborative and professional work environment.
What are the main responsibilities of the Receptionist?
The main responsibilities include providing a welcoming service to patients and visitors, assisting with various communication methods, and ensuring efficient running of the Reception areas across the Trust.
Is previous experience required for this position?
While specific experience may not be detailed, having a background in customer service or a similar role would be advantageous.
How many hospital sites are part of the Trust?
There are five main hospital sites within the Northern Lincolnshire and Goole NHS Foundation Trust and Hull University Teaching Hospitals NHS Trust.