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Regional Engagement Officer

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University of Miami

1mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
  • Coral Gables
  • Quick Apply

AI generated summary

  • You need a bachelor's degree, 5 years in event planning and fundraising, excellent communication and organizational skills, and proficiency in Microsoft Office. Flexibility and teamwork are essential.
  • You will engage alumni, manage events, create programming, oversee budgets, recruit volunteers, and track outreach metrics to enhance constituent participation and support.

Requirements

  • Bachelor’s degree with a major emphasis in Business/Marketing and/or Communications preferred. A minimum of five (5) years of effective and relevant work experience in event and program planning with some fundraising experience. Experience working with volunteer based support groups or constituents and special event coordination is essential. Excellent social and customer service skills, and initiative mixed with sound judgment; good verbal and written communication skills are required, as well as the ability to interact with all University constituents. Ability to manage events and projects from start to finish, managing time and tasks effectively. Ability to manage a heavy workload and at times conflicting priorities as well as tracking progress on a wide range of initiatives. Need to be a strategic thinker with excellent organizational and interpersonal skills, and a philosophy of teamwork and hands on implementation. Ability to persuade and negotiate with internal and external audiences required. Must exhibit a willingness to provide outstanding customer service, and an outgoing receptive personality. Should be comfortable working independently; follow directions of, accept constructive criticism from, and seek advice from their supervisor. Must have an excellent command of all Microsoft Office Applications, including Word, Excel, PowerPoint, and Access. A flexible schedule due to the high time demands of the position is expected.

Responsibilities

  • Collaborate with the Senior Director of Regional Engagement to develop the strategic vision, management, and marketing of regional programs and events that encompasses both engagement and giving components, and that fosters a high level of participation and that meets the established metrics/goals developed for the program.
  • Engage with alumni and friends of the University locally and in region through a regular cadence of outreach, including but not limited to phone calls, emails, visits, and alumni group gatherings. Document interactions in the University’s CRM timely and in accordance with guidelines and policies.
  • Create regional programming/events that will appeal to a diverse audience, including alumni, parents, donors, and friends of the University, that strategically align with core objectives, and that will include participation by the President, Vice President, Deans, University staff, administration, and faculty as appropriate.
  • Manage the scheduling, budgeting, planning, relationship management, marketing, and execution of programs/events. This includes but is not limited to branded programs such as the Game Watch Program, ’Cane Conversations, Global Networking Night, ’Canes Day of Service, etc., as well as national tours.
  • Maximize constituent engagement for all programs and events by using various recruitment and communication vehicles including but not limited to social media, digital media, direct mail, list serves, websites, telephone campaigns, volunteer outreach efforts, and personal contacts.
  • Leverage school and college events and programs locally to engage with constituents, qualify, and refer prospects to major gift officers.
  • Develop an effective plan to implement best practices within the programs (i.e. recruitment of ’Canes Community volunteers, alumni engagement, data clean up, update of constituent records, peer benchmarking, etc.) and utilize these best practices to create a culture of continuous improvement.
  • Develop and manage a portfolio of constituent prospects to engage and solicit on an annual basis.
  • Identify and recruit volunteers to provide support for university programs, such as Young Alumni Leadership Council, UM Alumni Association Board, student recruitment representatives, alumni career services, reunion committees, Annual Giving, and campaign initiatives.
  • Identify and develop new program opportunities and establish appropriate goals for designated programs.
  • Administer and manage the fiscal reporting with full responsibility and accountability for assigned program budgets.
  • Benchmark and track important constituent outreach objectives, including engagement within designated programs.
  • Assist the Senior Director of Regional Engagement with any matters or responsibilities deemed appropriate.

FAQs

What is the primary responsibility of the Regional Engagement Officer?

The primary responsibility of the Regional Engagement Officer is to serve as the market expert for a designated region in the United States, managing regional volunteers, soliciting gifts, and strategically aligning events and programs to support engagement and fundraising objectives.

What type of experience is required for this position?

A minimum of five (5) years of relevant work experience in event and program planning, along with some fundraising experience, is required for this position.

What qualifications are preferred for this role?

A Bachelor's degree with a major emphasis in Business/Marketing and/or Communications is preferred for this role.

How does the Regional Engagement Officer engage with alumni and other constituents?

The Regional Engagement Officer engages with alumni and friends of the University through regular outreach, including phone calls, emails, visits, and alumni group gatherings, while documenting interactions in the University’s CRM.

Will the Regional Engagement Officer be working independently or as part of a team?

The Regional Engagement Officer will work as part of the Regional Engagement Team but is also expected to be comfortable working independently and managing their own tasks.

What types of programs and events will the Regional Engagement Officer manage?

The Regional Engagement Officer will manage regional programming and events such as the Game Watch Program, 'Cane Conversations, Global Networking Night, ’Canes Day of Service, and various national tours.

Is there a requirement for travel in this position?

Yes, the Regional Engagement Officer will be required to travel monthly within their designated region.

What skills are essential for success in this role?

Essential skills for success in this role include excellent social and customer service skills, strong verbal and written communication abilities, strategic thinking, organizational and interpersonal skills, and the ability to manage a heavy workload and conflicting priorities.

How will the performance of the Regional Engagement Officer be measured?

Performance will be measured through engagement metrics, success in soliciting gifts, effectiveness in managing events and programs, and achievement of established goals and objectives set for the programs.

What tools and software will the Regional Engagement Officer need to be proficient in?

The Regional Engagement Officer is expected to have an excellent command of all Microsoft Office Applications, including Word, Excel, PowerPoint, and Access.

University of Miami

Education
Industry
5001-10,000
Employees
1925
Founded Year

Mission & Purpose

At UM you'll join a diverse and energized academic community. Engaged in more than 180 academic programs and majors, undergraduate & graduate students come from across the nation and around the world to pursue their passions and set a course for future success.