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Regional & Global Accounts Coordinator - MEA

  • Job
    Full-time
    Mid Level
  • Sales & Business Development
    Logistics
  • Dubai
  • Quick Apply

AI generated summary

  • You must have a good education, excellent English, admin/sales support experience, strong computer and organizational skills, financial awareness, presentation skills, maturity, and adaptability.
  • You will support the sales team, manage orders, coordinate logistics, prepare quotes, oversee installations, and liaise with clients and teams across regions for seamless project execution.

Requirements

  • Good level of Education
  • Excellent English – spoken and written
  • Experience of administration/sales support / Logistics / Commercial & Direct Business
  • Able to communicate effectively at all levels
  • Computer skills – word, excel and email Power point SalesForce CRM Platform
  • Good organizational skills
  • Good level of financial awareness
  • Strong presentation skills
  • Quick learner
  • Able to show initiative and creativity
  • Very professional, friendly and confident
  • Well presented and smartly dressed
  • Able to keep work area tidy at all times
  • Confident to work within a Commercial Team Environment
  • Happy to work on own initiative
  • Flexible & Adaptable
  • Mature attitude essential

Responsibilities

  • Providing direct support to the Regional Sales team and Regional Director with Direct Business Opportunities within the Middle East and Africa.
  • Working closely with the Design Team regarding product specifications, order files, and order checking.
  • Preparing quotations, freight, and installation summaries for review by the Regional Sales Team/Regional Director before submission of the offer.
  • Prepares special requests and liaises with the Options team to obtain the orderable codes.
  • Coordinates with the Product Engineering Teams of various MillerKnoll brands for order loading and processing.
  • Coordinates with Contracts Teams (UK/US/ASIA) for contract set-up and extension.
  • Managing communication between the Regional Sales Team, Operations and Planning departments in Asia, the UK, the US and Direct Clients.
  • Oversees order operations from Asia, Europe and the US to make sure we deliver and execute the projects seamlessly.
  • Prepares/Reviews Direct Business Tracking Sheet and Salesforce.com updates to insure proper tracking of upcoming direct orders.
  • Provide updates and liaise with the clients for goods collection and/or shipping arrangements.
  • Planning shipments, pre-shipment inspections, and other required certificates in coordination with various logistic teams globally and local dealers (if applicable).
  • Work closely with the Logistics Team to prepare shipping documents that comply with the rules and regulations of the importing country.
  • Coordinates with freight forwarder for freight pricing and other related matters as requested.
  • Monitors the shipment flow and coordinates with the client and dealer partner (if involved in the project) for customs, clearance, delivery, and installation to the site.
  • Works with MK and/or Dealer project managers to coordinate installations.
  • In charge of processing warranty claims and replacement of items and shipping them to concerned clients.
  • Interacts and provides support for some Dealer Partners.
  • Coordinates with Finance team (UK, US, Asia) for new client set-up, particular payment requisition and client invoicing.
  • Oversees inbound shipments to the Dubai office and coordinates shipments, delivery, and installation.

FAQs

What is the main purpose of the Regional & Global Accounts Coordinator role?

The main purpose of the Regional & Global Accounts Coordinator role is to support Regional, Global, and direct Business accounts across the Middle East and Africa region for MillerKnoll, working closely with various teams to quote and deliver projects.

What type of educational background is required for this position?

A good level of education is essential for this position.

What skills are necessary for this position?

Essential skills include effective communication, strong computer skills (Word, Excel, PowerPoint, and Salesforce CRM), good organizational abilities, financial awareness, strong presentation skills, and the ability to show initiative and creativity.

Is experience in logistics or sales support required?

Yes, experience in administration, sales support, logistics, or commercial & direct business is essential for this role.

What are the key characteristics we look for in candidates?

Key characteristics include professionalism, friendliness, confidence, tidiness, adaptability, and a mature attitude.

Who does MillerKnoll hire?

MillerKnoll hires individuals from diverse backgrounds including all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, and military veterans. We are committed to equal opportunity employment.

Will I be required to coordinate with teams in different regions?

Yes, the role includes coordinating with various teams and departments across the UK, US, Asia, and local dealers.

How will communication be managed within the role?

The coordinator will manage communication between the Regional Sales Team, Operations, Planning departments, and Direct Clients to ensure seamless project execution.

Is there a requirement for travel in this position?

The job may involve coordination of shipments and installations, which could require some travel within the region, but specific travel requirements are not detailed in the job description.

Are there opportunities for professional development in this role?

While not explicitly stated, being part of a commercial support team in a global company like MillerKnoll provides opportunities for skill development and career advancement.

Is proficiency in languages other than English required for this role?

Excellent English proficiency (spoken and written) is essential; other language skills may be beneficial but are not specified as required.

Redefining modern for the 21st century.

Engineering & Construction
Industry
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Employees

Mission & Purpose

MillerKnoll is a global collective of dynamic brands that design and manufacture modern furniture and interior solutions for workplaces, homes, and public spaces. The company focuses on creating innovative, high-quality products that enhance living and working environments, blending form, function, and sustainability. MillerKnoll’s ultimate mission is to design the world we live in for the better, with an emphasis on responsible production and impactful design. Their purpose is to inspire people through thoughtfully crafted spaces that foster creativity, comfort, and connection.