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Regional Key Customer Manager

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Dow

3mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Milan
  • Quick Apply

AI generated summary

  • You need 5+ years in sales, Silicone chemistry knowledge, a Master's degree, fluency in English, strong negotiation skills, leadership ability, adaptability, and excellent communication under pressure.
  • You will implement account plans, manage sales margins, ensure operational discipline, oversee supply effectiveness, and influence stakeholders through collaborative projects and problem-solving.

Requirements

  • Minimum of 5 years of increasing responsibility in sales or commercial-related positions: Demonstrates a strong track record of growth and experience in relevant roles.
  • Proven knowledge of Silicone chemistry and Dow Silicones’ portfolio
  • Master’s degree or equivalent in a relevant technical or business discipline
  • Proficient in English
  • Negotiation and business development
  • Influential leadership and interpersonal effectiveness
  • Adaptability to change and an owner's mindset
  • Excellent communication skills
  • Ability to manage multiple inputs and high stress

Responsibilities

  • Support the preparation and effective implementation of the account plan: Collaborate with the team to develop strategic plans that align with company goals and customer needs, ensuring smooth execution.
  • Manage the account portfolio to achieve margin plans: Oversee existing and future sales to consistently meet and exceed margin targets. Work closely with the Global Key Customer Manager and regional teams to establish and drive the commercial strategy to deliver on business plan.
  • Ensure operational discipline: Maintain high standards in operational processes, including accurate pricing, demand forecasting, adherence to payment terms, and effective opportunity management. This ensures seamless operations and superior customer satisfaction.
  • Manage supply effectiveness: Collaborate with the Supply Quality Manager and Customer Service Representatives to ensure top-class supply accuracy for the customer. Conduct Global Operations Calls with Unilever to address supply chain issues, manage eventual crisis and enhance overall efficiency.
  • Influence and manage stakeholders: Effectively manage relationships with internal and external stakeholders. Coordinate multi-disciplinary project teams or initiatives, including regulatory-driven change management, to solve unique problems with broad business impact.

FAQs

What is the main responsibility of the Regional Key Customer Manager?

The main responsibility is to manage and nurture existing customer relationships, promote and sell Dow products and solutions, and drive profitable business growth and innovation in the EMEA region.

How much travel is required for this position?

The position requires more than 50% of your time spent traveling within the EMEAI region, along with occasional cross-regional travel.

Do we provide relocation support for this role?

No, relocation support is not provided for this role.

What type of experience is required for this position?

A minimum of 5 years of increasing responsibility in sales or commercial-related positions is required, demonstrating a strong track record of growth and experience in relevant roles.

Is knowledge of Silicone chemistry necessary for this job?

Yes, proven knowledge of Silicone chemistry and Dow Silicones’ portfolio is necessary.

What educational qualifications are required for this role?

A Master's degree or equivalent in a relevant technical or business discipline is required.

What languages must candidates be proficient in?

Candidates must be proficient in English.

What skills are essential for success in this position?

Essential skills include negotiation and business development, influential leadership and interpersonal effectiveness, adaptability to change, excellent communication skills, and the ability to manage multiple inputs and high stress.

Are there any benefits offered to employees at Dow?

Yes, Dow offers a range of benefits including competitive base pay, health and life insurance packages, a competitive retirement program, paid time off, and opportunities for learning and growth.

What type of culture does Dow promote?

Dow promotes a workplace culture that empowers role-based flexibility to maximize personal productivity and balance personal needs.

Are there programs to support financial well-being for employees?

Yes, Dow offers employee stock purchase programs, a Student Debt Retirement Savings Match Program (U.S. only), and financial planning resources to help employees achieve their long-term financial goals.

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Dow

Through our innovations, expertise and partnerships, we help deliver a sustainable future. #SeekTogether

Science & Healthcare
Industry
10,001+
Employees
1897
Founded Year

Mission & Purpose

Our ambition is to become the most innovative, customer centric, inclusive and sustainable materials science company in the world. We combine global breadth; asset integration and scale; focused innovation and materials science expertise; leading business positions; and environmental, social and governance leadership to achieve profitable growth and help deliver a sustainable future. Dow's portfolio of plastics, industrial intermediates, coatings and silicones businesses delivers a broad range of differentiated, science-based products and solutions for its customers in high-growth market segments, such as packaging, infrastructure, mobility and consumer applications. We operate manufacturing sites in 31 countries and employ approximately 37,800 people. Dow delivered sales of approximately $57 billion in 2022.