Logo of Huzzle

Home

Matches

Explore

Manage

Regional Language Services Manager

image

The Boston Consulting Group

1mo ago

  • Job
    Full-time
    Expert Level
  • Consulting
    People, HR & Administration
  • Madrid

AI generated summary

  • You need a relevant degree, 10+ years' experience (3+ at BCG), team leadership, CAT tools expertise, strong communication skills, and proficiency in Microsoft tools. Confidentiality is essential.
  • You will manage a linguist team, oversee capacity planning, drive team development, ensure service delivery, negotiate with vendors, and optimize processes for efficiency and cost savings.

Requirements

  • Bachelor's degree in Translation, Linguistics, or an equivalent degree
  • Experience with CAT tools in general and in CAT tools project management.
  • Preferably 10+ years of relevant experience with a minimum of 3 years of BCG previous experience
  • 3+ years of previous experience in leading a translation team.
  • Very good organization and planning skills
  • Excellent translation, editing and communication skills, both written and verbal
  • Working knowledge of business language in English and native language
  • Advanced level in Microsoft tools
  • Ability to perform successfully in a fast-paced, intellectually intense, service-oriented environment.
  • Ability to work effectively as a member of a team.
  • Ability to respect all BCG information as personal and confidential.

Responsibilities

  • Manage a team of 10-12 linguists, capacity planning, people, and team development.
  • Capacity planning: analyze demand and hiring needs in light of business growth and forecast headcount.
  • Collaborate with the recruiting team to select, test, and shortlist the right profiles.
  • Create a comprehensive onboarding plan for new hires to enable them to smoothly integrate into the team and ramp up.
  • Work with global and local L&D teams to identify the team's learning needs and finding ways to best address them.
  • Coach team members to help them grow through the career path ahead of them or within their roles. Enable direct reports by delegating and entrusting them with initiatives and responsibilities that aim at creating function-wide impact.
  • Manage the entire PDG process for the team and ensure regular feedback is provided driving your team's performance throughout the year supporting goal setting.
  • Set a strategic direction and set a plan to implement it for the team in line with functional and business goals.
  • Own functional development initiatives within your team and collaborate with managers from other regions and cross-functional stakeholders to elevate the service level and create efficiencies.
  • Look for creative ways to achieve time and cost optimization through integration and process redesign.
  • Develop and maintain SLAs and KPIs for the team adapting to changing business factors and industry trends.
  • Own service delivery and support the coordination team by providing structural on-the-job training and advice on how to manage complex projects that require extensive negotiation and alignment with multiple internal and external stakeholders.
  • Support on translation and proofreading during peak times when possible and needed.
  • Onboard new vendors and collaborate with the Procurement, Information security, Supplier Risk teams to formalize the relationship and ensure all contractual and security risks are covered and maintained throughout the contractual period.
  • Negotiate vendor prices and identify opportunities to create cost efficiencies and achieve savings.
  • Audit and administer vendors invoices, track, approve and align with the relevant AP team to ensure the right processes are in place for each vendor.

FAQs

What are the primary responsibilities of the Regional Language Services Manager?

The primary responsibilities include leading the Language Services function in the region, managing a team of linguists, overseeing translation and other language services, ensuring quality control, and managing vendor relations and budgets.

What qualifications are required for this position?

A Bachelor's degree in Translation, Linguistics, or an equivalent degree is required, along with a minimum of 10 years of relevant experience, including at least 3 years in a leadership role within a translation team.

Is experience with CAT tools necessary for this role?

Yes, experience with CAT tools and project management of CAT tools is required.

Will the Regional Language Services Manager have a role in team development?

Yes, the manager will be responsible for team development, including capacity planning, onboarding new hires, coaching team members, and managing performance reviews.

How does this role interact with vendors?

The manager will onboard new vendors, negotiate prices, track vendor invoices, and ensure all contractual and security requirements are met throughout the relationship.

Are there specific skills necessary for success in this role?

Yes, key skills include excellent organization and planning abilities, strong communication skills, proficiency in Microsoft tools, and the ability to work effectively in a fast-paced environment.

Will this position involve working with external partners?

Yes, the Language Services team partners with approved external vendors to complement the service catalogue and ensure operational excellence.

What is the work environment like for the Language Services team?

The team operates in a fast-paced, intellectually intense, and service-oriented environment, focusing on delivering high-quality language solutions for BCG client teams and internal functions.

Does this role provide opportunities for career advancement?

Yes, the position includes coaching and developing team members, which supports their career growth and advancement within the company.

What languages are preferred for this role?

A strong working knowledge of business language in English, as well as proficiency in the native language, is preferred.

image

The Boston Consulting Group

Unlocking the potential of those who advance the world. Discover our latest expertise, and explore careers with us.

Consulting
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholders—empowering organizations to grow, build sustainable competitive advantage, and drive positive societal impact. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives that question the status quo and spark change. BCG delivers solutions through leading-edge management consulting, technology and design, and corporate and digital ventures. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, fueled by the goal of helping our clients thrive and enabling them to make the world a better place.