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Regional Manager - South and East LSG Service

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Thermo Fisher Scientific

1mo ago

  • Job
    Full-time
    Expert Level
  • Customer Relations
    Business, Operations & Strategy
  • Bangalore

AI generated summary

  • You need a graduate/postgraduate degree, 10 years' experience, strong analytical and communication skills, ability to lead priorities, customer focus, and knowledge of service optimization.
  • You will manage regional revenue and AR, resolve customer service issues, drive performance metrics, and foster a high-performance team culture for service excellence.

Requirements

  • Graduate or Post Graduate with a minimum of 10 years’ industry experience to relevant field
  • Must possess good analytical, economical evaluation and problem solving skills.
  • Effective interpersonal, oral and written communication skills with validated capability to make a meaningful contribution to the business team while offering sound independent advice on commercial matters.
  • Ability to lead multiple priorities with a consistent track record of service delivery.
  • Ability to optimally influence and build alignment with individuals and within multidiscipline teams.
  • Strive for “Customer Delight” with a focus on “Customer Centricity”
  • Ability to work with various individuals to acquire sufficient information about the company’s service operations.
  • Should be a great teammate, Solution Oriented approach and Attitude
  • Thorough knowledge of the industry and must also have knowledge of service support optimization.
  • The role would require travel to regional offices, customers, and production sites.
  • Six Sigma and or handling any other quality management systems will be added advantage

Responsibilities

  • Responsible for regional revenue, bookings, accounts receivable (AR), and channel business
  • Handle customer critical issues related to service delivery, product quality, service operations and any other after-sales service concerns.
  • Ensure performance on key field service parameters including, Net Promoter Score (NPS), Remote Support, Resolution Time are on track.
  • Drive a high-performance culture within a team, leveraging diverse strengths to achieve service excellence.

FAQs

What is the work schedule for the Regional Manager position?

The work schedule is standard, Monday through Friday.

Where is the location for the Regional Manager role?

The position is located in Bangalore.

Who does the Regional Manager report to?

The Regional Manager reports to the General Manager - LSG Service.

What are the main responsibilities of the Regional Manager?

The Regional Manager is responsible for regional revenue, bookings, accounts receivable, handling customer critical issues, ensuring performance on key field service parameters, and driving a high-performance culture within the team.

What are the minimum qualifications required for this position?

Candidates must have a graduate or postgraduate degree and a minimum of 10 years of industry experience in a relevant field.

What skills are necessary for success in this role?

Necessary skills include analytical and problem-solving abilities, effective communication, the ability to manage multiple priorities, influence teams, and a focus on customer centricity.

Is travel required for this position?

Yes, the role requires travel to regional offices, customers, and production sites.

What experience with quality management systems is beneficial for this role?

Experience with Six Sigma or handling other quality management systems is considered an added advantage.

What is the focus of the company's mission?

The company’s mission is to enable customers to make the world healthier, cleaner, and safer.

What type of environment will the Regional Manager work in?

The Regional Manager will work in an office environment as well as encounter various outside weather conditions.

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Thermo Fisher Scientific

The World Leader In Serving Science

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.