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Relief Retail Security Officer

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Mitie

7d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Facilities Management
  • Cardiff

AI generated summary

  • You must have previous security experience, an SIA license, and SC clearance is desirable.
  • You will deter crime, conduct patrols, monitor CCTV, liaise with management and police, ensure safety compliance, report incidents, and deliver excellent customer service.

Requirements

  • Previous Security Experience
  • SIA License
  • SC Clearance desirable

Responsibilities

  • To deliver industry leading customer service
  • To deter violence and public order offences
  • To conduct patrols of the store
  • Utilising CCTV systems to support the reduction of crime and stock loss
  • Liaise with the store management teams
  • Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
  • To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
  • To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
  • Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
  • To undertake additional training to ensure continuous self-development.
  • To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
  • Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
  • Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
  • To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
  • Comply with legal obligations and safety requirements of the role.
  • Follow instructions and procedures appropriately without unnecessarily challenging authority.
  • Work in a systematic, methodology and orderly way.
  • Fully and satisfactorily complete all required competency training.
  • To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
  • Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
  • You are required to ensure you renew your licence 16 weeks before expiry.
  • Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
  • Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
  • Use common sense and initiative by immediately involving others if a situation appears to become threatening.
  • To maintain professional conduct in the face of difficult situations and challenging customers.
  • Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
  • Keep to schedules and demonstrate commitment to Mitie and the Client.
  • To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
  • To call emergency services and Communication Centre to report all incidents.

FAQs

What is the pay rate for the Relief Retail Security Officer position?

The pay rate is £12.00 per hour.

Where is the job location?

The job is located at Sainsbury's Cardiff.

What are the working hours for this position?

The position is full-time, requiring 45 hours per week.

Is a current SIA licence required for this job?

Yes, you must hold a current SIA licence or valid SIA certificates.

What type of training will be provided?

A comprehensive induction and training programme will be provided, along with opportunities for additional training to ensure continuous self-development.

What are the main duties of the Relief Retail Security Officer?

Main duties include delivering excellent customer service, deterring crime, conducting patrols of the store, utilizing CCTV systems, and liaising with store management and local police.

Are there any benefits to working with Mitie?

Yes, benefits include contracted hours, annual leave entitlement, pension and life insurance schemes, free uniform, SIA re-licensing programme, and access to employee benefits like financial services and retail discounts.

Do I need to have previous security experience?

Yes, previous security experience is required for this position.

Is there a requirement for SC Clearance?

SC Clearance is desirable but not mandatory for this position.

How can I report incidents while on duty?

You should complete an accurate and detailed notebook entry as soon as possible after any incident, which will then be used as part of the incident report process.

What should I do if I notice any health and safety hazards?

You should immediately report any health and safety hazards or potential hazards on site.

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Mitie

The exceptional, every day

Technology
Industry
10,001+
Employees
1987
Founded Year

Mission & Purpose

Mitie is a company that specialises in facilities management, offering a range of services including cleaning, security, property management, and technical support for various industries. Their ultimate goal is to provide integrated and efficient solutions that help businesses manage their facilities effectively. Mitie's purpose revolves around delivering services that enhance workplace experiences, improve operational efficiency, and contribute to the well-being of occupants and users of the spaces they manage. By leveraging their expertise and innovation, they aim to create environments that are safe, productive, and conducive to the success of their clients and their workforce.