You must have a Bachelor's degree, 2+ years in cash handling and customer service, excellent English skills, flexibility for shifts and locations in the UAE, and strong pressure management abilities.

You will provide excellent customer service, adhere to AML regulations, maintain documentation, resolve complaints, promote services, manage calls, and support branch operations daily.

United Arab Emirates

Dubai

Al Ansari Exchange is a leading financial services provider offering a range of services including money transfers, foreign exchange, and bill payments. Their ultimate mission is to deliver reliable, efficient, and secure financial solutions to customers, enhancing their financial management experience. Their purpose is to provide convenient and accessible financial services, catering to both individual and corporate clients, while maintaining high standards of customer service and operational excellence.

Finance

Al Ansari Exchange

Al Ansari Exchange L.L.C, a leading exchange company in the UAE with the largest branch network.

<div>
 <div>
  Remittance Clerk
 </div>
 <div>
   A. POSITION PURPOSE: 
  <br> 
  <br> To accurately perform all remittance transactions and other service transactions for the customers. 
  <br> 
  <br> B. ESSENTIAL FUNCTIONS AND BASIC DUTIES: 
  <br> 
  <ul>
   <li>Provides fast and excellent customer service to the customers in a professional manner, following the SGOT Rule (Smile - Greet - Offer - Thank). </li>
   <li>Adhere to AML (Anti-Money Laundering) rules, policies, and procedures at all times. </li>
   <li>Collect and file all transaction supporting documents according to company's uniform filing system and AML policies; arrange for document transfer to the warehouse. </li>
   <li>Resolve customer complaints, independently, wherever possible </li>
   <li>Read, understand, and comply with all announcements from the Head Office or Admin Office. </li>
   <li>Forward technical support requests to the Admin Office. </li>
   <li>Maintain cleanliness of the counter, drawers, tables, and workplace according to office guidelines. </li>
   <li>Answer telephone calls and provide transfer rates/information as required. </li>
   <li>Identify and cultivate potential customer relationships and business opportunities. </li>
   <li>Provide necessary information to Head Office, Administration office or various company departments. </li>
   <li>Promote and cross-sell new products and services to customers. </li>
   <li>Communicate training needs to the Branch Manager and participate in training programs. </li>
   <li>Perform adhoc assignments as delegated by immediate supervisors. </li>
  </ul>
  <br> C.WHAT WE ARE LOOKING FOR: 
  <br> 
  <ul>
   <li>Bachelor's Degree holder. </li>
   <li>Minimum two years of experience in cash handling and customer service </li>
   <li>Excellent English communication skills </li>
   <li>Ability to work flexible shifts and at various locations across the UAE </li>
   <li>Capability to work effectively under pressure.</li>
  </ul>
 </div>
 <div>
   Job ID 2703
 </div>
</div>
<p></p>


 
  Remittance Clerk
 
 
   A. POSITION PURPOSE: 
   
   To accurately perform all remittance transactions and other service transactions for the customers. 
   
   B. ESSENTIAL FUNCTIONS AND BASIC DUTIES: 
   
  
   Provides fast and excellent customer service to the customers in a professional manner, following the SGOT Rule (Smile - Greet - Offer - Thank). 
   Adhere to AML (Anti-Money Laundering) rules, policies, and procedures at all times. 
   Collect and file all transaction supporting documents according to company's uniform filing system and AML policies; arrange for document transfer to the warehouse. 
   Resolve customer complaints, independently, wherever possible 
   Read, understand, and comply with all announcements from the Head Office or Admin Office. 
   Forward technical support requests to the Admin Office. 
   Maintain cleanliness of the counter, drawers, tables, and workplace according to office guidelines. 
   Answer telephone calls and provide transfer rates/information as required. 
   Identify and cultivate potential customer relationships and business opportunities. 
   Provide necessary information to Head Office, Administration office or various company departments. 
   Promote and cross-sell new products and services to customers. 
   Communicate training needs to the Branch Manager and participate in training programs. 
   Perform adhoc assignments as delegated by immediate supervisors. 
  
   C.WHAT WE ARE LOOKING FOR: 
   
  
   Bachelor's Degree holder. 
   Minimum two years of experience in cash handling and customer service 
   Excellent English communication skills 
   Ability to work flexible shifts and at various locations across the UAE 
   Capability to work effectively under pressure.
  
 
 
   Job ID 2703
 



Remittance Clerk

Requirements

Responsibilities

FAQs

What is the primary role of a Remittance Clerk?

What qualifications are required for this position?

What skills are important for a Remittance Clerk?

What customer service standards should a Remittance Clerk follow?

What does the Remittance Clerk need to do regarding AML policies?

How should a Remittance Clerk handle customer complaints?

Is training provided for this position?

What are some additional responsibilities of a Remittance Clerk?

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Al Ansari Exchange

Mission & Purpose