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Remittance Clerk

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Al Ansari Exchange

Aug 22

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Accounting & Tax
  • Dubai

AI generated summary

  • You must have a Bachelor's degree, 2+ years in cash handling and customer service, strong English skills, flexibility for shifts and locations, and ability to work under pressure.
  • You will deliver excellent customer service, ensure compliance with AML policies, manage transaction documents, resolve complaints, promote products, and maintain workplace cleanliness.

Requirements

  • Bachelor's Degree holder.
  • Minimum two years of experience in cash handling and customer service
  • Excellent English communication skills
  • Ability to work flexible shifts and at various locations across the UAE
  • Capability to work effectively under pressure.

Responsibilities

  • Provides fast and excellent customer service to the customers in a professional manner, following the SGOT Rule (Smile - Greet - Offer - Thank).
  • Adhere to AML (Anti-Money Laundering) rules, policies, and procedures at all times.
  • Collect and file all transaction supporting documents according to company's uniform filing system and AML policies; arrange for document transfer to the warehouse.
  • Resolve customer complaints, independently, wherever possible.
  • Read, understand, and comply with all announcements from the Head Office or Admin Office.
  • Forward technical support requests to the Admin Office.
  • Maintain cleanliness of the counter, drawers, tables, and workplace according to office guidelines.
  • Answer telephone calls and provide transfer rates/information as required.
  • Identify and cultivate potential customer relationships and business opportunities.
  • Provide necessary information to Head Office, Administration office or various company departments.
  • Promote and cross-sell new products and services to customers.
  • Communicate training needs to the Branch Manager and participate in training programs.
  • Perform adhoc assignments as delegated by immediate supervisors.

FAQs

What is the primary purpose of the Remittance Clerk position?

The primary purpose of the Remittance Clerk position is to accurately perform all remittance and other service transactions for customers while providing excellent customer service.

What qualifications are required for this position?

A Bachelor's Degree and a minimum of two years of experience in cash handling and customer service are required for this position.

What kind of customer service skills are necessary for this role?

Excellent English communication skills and the ability to provide fast, professional service while resolving customer complaints are necessary.

Is experience in compliance important for this position?

Yes, adherence to AML (Anti-Money Laundering) rules, policies, and procedures is crucial for this role.

What are the working hours like for the Remittance Clerk?

The Remittance Clerk must have the ability to work flexible shifts and at various locations across the UAE.

Are there opportunities for training and development in this role?

Yes, employees are encouraged to communicate their training needs to the Branch Manager and participate in training programs.

Will the Remittance Clerk be involved in promoting products and services?

Yes, the Remittance Clerk is expected to promote and cross-sell new products and services to customers.

What should be maintained according to office guidelines?

The cleanliness of the counter, drawers, tables, and workplace should be maintained according to office guidelines.

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Al Ansari Exchange

Al Ansari Exchange L.L.C, a leading exchange company in the UAE with the largest branch network.

Finance
Industry
1001-5000
Employees
1971
Founded Year

Mission & Purpose

Al Ansari Exchange is a leading financial services provider offering a range of services including money transfers, foreign exchange, and bill payments. Their ultimate mission is to deliver reliable, efficient, and secure financial solutions to customers, enhancing their financial management experience. Their purpose is to provide convenient and accessible financial services, catering to both individual and corporate clients, while maintaining high standards of customer service and operational excellence.