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Rental Customer Advisor

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Arnold Clark

3mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    People, HR & Administration

AI generated summary

  • You need strong admin skills, teamwork ability, good communication, flexibility for shifts, a full UK driving licence, and prior rental industry experience.
  • You will deliver excellent customer care, manage queries and complaints, control expenses, run reports, promote the branch, and occasionally cover other locations as needed.

Requirements

  • Strong administrative skills.
  • Demonstrable ability to work effectively as part of a team.
  • Good communication skills.
  • The flexibility to work shifts on a rota basis seven days per week, and also cover other branches.
  • A full UK driving licence.
  • Previous experience of working in the rental industry.

Responsibilities

  • Delivering a consistently excellent level of customer care, both face to face and on the telephone.
  • Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently.
  • Handling customer complaints and queries.
  • Monitoring and controlling expenditure.
  • Running daily reports and ensuring they’re acted on.
  • Helping to promote the branch and keeping customer experience core to your focus.
  • Occasionally covering at other branches when needed.

FAQs

What is the salary for the Rental Customer Advisor position?

The salary for the Rental Customer Advisor position is £11.75 per hour plus benefits.

Is this position full-time or part-time?

The position is part-time, with up to 20 hours per week, including Saturdays.

Where is the job located?

The job is located in Chesterfield.

What types of benefits does Arnold Clark offer?

Arnold Clark offers a range of benefits, including 33 days’ annual leave, flexible leave, generous employee discounts, private healthcare, a workplace pension, extensive training, enhanced maternity and paternity leave, and more.

What are the essential skills required for this role?

The essential skills required for this role include strong administrative skills, good communication skills, the ability to work effectively as part of a team, flexibility to work shifts on a rota basis, and a full UK driving licence.

Is previous experience in the rental industry necessary?

Previous experience in the rental industry is nice to have but not essential.

Will I be required to work on weekends?

Yes, you may be required to work on weekends as part of the part-time hours.

Does Arnold Clark conduct background checks for employment?

Yes, employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure checks.

How does Arnold Clark approach workplace diversity and inclusion?

Arnold Clark is committed to creating a diverse and inclusive workplace where collaboration, unique perspectives, and multiple approaches are celebrated, nurturing talent, and encouraging ambition.

Can I find more information about Life at Arnold Clark?

Yes, you can find more information about Life at Arnold Clark by visiting their website.

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Arnold Clark

So much more than the showroom floor.

Manufacturing & Electronics
Industry
10,001+
Employees
1954
Founded Year

Mission & Purpose

Arnold Clark is a company operating in the automotive industry, specialising in the sale and rental of new and used vehicles. The company's primary focus is on providing a wide range of cars from various manufacturers to cater to different customer preferences and needs. Arnold Clark's overarching goal is to be a leading and customer-focused automotive retailer, offering a diverse selection of vehicles and associated services such as financing and after-sales support. Their purpose centres around meeting the mobility needs of individuals and businesses, delivering quality vehicles and services with a commitment to customer satisfaction. Through their extensive network of dealerships, Arnold Clark aims to provide accessible and reliable transportation solutions to the communities they serve.

Culture & Values

  • Family

  • Communication

  • Progression

  • Community

  • Recognition

Benefits

  • 33 Days Holiday Allowance

  • Flexible Working Approaches

  • Sick Pay Entitlement

  • Private Health Care

  • Pension Scheme

  • Life Assurance Scheme

  • Maternity and Paternity Cover