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Rental Customer Advisor

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Arnold Clark

3mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • York

AI generated summary

  • You must have strong admin skills, good communication, team spirit, a full UK driving licence, and flexibility for shift work, including covering other branches.
  • You will provide excellent customer care, handle queries and complaints, manage tasks efficiently, monitor expenses, run reports, promote the branch, and occasionally cover at other locations.

Requirements

  • Strong administrative skills.
  • Demonstrable ability to work effectively as part of a team.
  • Good communication skills.
  • The flexibility to work shifts on a rota basis seven days per week, and also cover other branches.
  • A full UK driving licence.

Responsibilities

  • Delivering a consistently excellent level of customer care, both face to face and on the telephone.
  • Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently.
  • Handling customer complaints and queries.
  • Monitoring and controlling expenditure.
  • Running daily reports and ensuring they’re acted on.
  • Helping to promote the branch and keeping customer experience core to your focus.
  • Occasionally covering at other branches when needed.

FAQs

What is the salary for the Rental Customer Advisor position?

The salary for the Rental Customer Advisor position is £11.75 per hour plus benefits.

What type of employment is this job offering?

This job is a permanent position.

Where is the job located?

The job is located in York.

What are the working hours for this position?

The working hours are full-time, totaling 45 hours per week, five days out of seven, including alternate weekends.

What are some of the benefits offered with this role?

Benefits include 33 days’ annual leave, flexible leave, generous employee discounts, private healthcare, a workplace pension, extensive training, and enhanced maternity and paternity leave, among others.

What skills are essential for the Rental Customer Advisor role?

Essential skills include strong administrative skills, good communication skills, the ability to work effectively as part of a team, flexibility to work shifts on a rota basis, and a full UK driving licence.

Is previous experience in the rental industry necessary for this position?

Previous experience working in the rental industry is nice to have but not essential.

What is the company’s stance on diversity and inclusion?

Arnold Clark is committed to creating a diverse and inclusive workplace, celebrating collaboration, unique perspectives, and multiple approaches, and nurturing talent and ambition.

Are there opportunities for employee discounts?

Yes, employees are entitled to discounts on new and used vehicles.

What is required for employment within the Arnold Clark Group?

Employment is offered subject to satisfactory references and a disclosure check.

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Arnold Clark

So much more than the showroom floor.

Manufacturing & Electronics
Industry
10,001+
Employees
1954
Founded Year

Mission & Purpose

Arnold Clark is a company operating in the automotive industry, specialising in the sale and rental of new and used vehicles. The company's primary focus is on providing a wide range of cars from various manufacturers to cater to different customer preferences and needs. Arnold Clark's overarching goal is to be a leading and customer-focused automotive retailer, offering a diverse selection of vehicles and associated services such as financing and after-sales support. Their purpose centres around meeting the mobility needs of individuals and businesses, delivering quality vehicles and services with a commitment to customer satisfaction. Through their extensive network of dealerships, Arnold Clark aims to provide accessible and reliable transportation solutions to the communities they serve.

Culture & Values

  • Family

  • Communication

  • Progression

  • Community

  • Recognition

Benefits

  • 33 Days Holiday Allowance

  • Flexible Working Approaches

  • Sick Pay Entitlement

  • Private Health Care

  • Pension Scheme

  • Life Assurance Scheme

  • Maternity and Paternity Cover