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Rental Customer Advisor

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Arnold Clark

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    People, HR & Administration
  • Glasgow

AI generated summary

  • You need strong admin skills, team collaboration, good communication, flexible shift availability, a full UK driving licence, and prior rental industry experience.
  • You will deliver excellent customer care, manage inquiries and complaints, control expenditures, run reports, promote the branch, and occasionally cover other branches.

Requirements

  • Strong administrative skills.
  • Demonstrable ability to work effectively as part of a team.
  • Good communication skills.
  • The flexibility to work shifts on a rota basis seven days per week, and also cover other branches.
  • A full UK driving licence.
  • Previous experience of working in the rental industry.

Responsibilities

  • Delivering a consistently excellent level of customer care, both face to face and on the telephone.
  • Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently.
  • Handling customer complaints and queries.
  • Monitoring and controlling expenditure.
  • Running daily reports and ensuring they’re acted on.
  • Helping to promote the branch and keeping customer experience core to your focus.
  • Occasionally covering at other branches when needed.

FAQs

What is the salary for the Rental Customer Advisor position?

The salary for the Rental Customer Advisor position is £11.75 per hour plus benefits.

What type of employment is offered for this role?

The position is a permanent role.

Where is the job located?

The job is located in Glasgow, specifically at the South Street branch.

What are the working hours for this position?

The working hours are full-time at 45 hours per week, five days out of seven, including alternate weekends.

What benefits are offered to employees?

Employees are offered 33 days of annual leave, flexible leave, generous employee discounts, private healthcare, a workplace pension, extensive training, enhanced maternity and paternity leave, and more.

What skills are essential for this role?

Essential skills include strong administrative skills, the ability to work effectively as part of a team, good communication skills, flexibility to work shifts, and a full UK driving licence.

Is previous experience in the rental industry necessary?

Previous experience in the rental industry is nice to have but not essential.

Does Arnold Clark promote diversity and inclusion in the workplace?

Yes, Arnold Clark is committed to creating a diverse and inclusive workplace where unique perspectives and collaboration are celebrated.

Are there any requirements regarding references for employment?

Yes, employment within the Arnold Clark Group is subject to satisfactory reference and disclosure checks.

What platforms can I visit to learn more about Arnold Clark?

You can visit their LinkedIn, Facebook, or the company website to learn more about Life at Arnold Clark.

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Arnold Clark

So much more than the showroom floor.

Manufacturing & Electronics
Industry
10,001+
Employees
1954
Founded Year

Mission & Purpose

Arnold Clark is a company operating in the automotive industry, specialising in the sale and rental of new and used vehicles. The company's primary focus is on providing a wide range of cars from various manufacturers to cater to different customer preferences and needs. Arnold Clark's overarching goal is to be a leading and customer-focused automotive retailer, offering a diverse selection of vehicles and associated services such as financing and after-sales support. Their purpose centres around meeting the mobility needs of individuals and businesses, delivering quality vehicles and services with a commitment to customer satisfaction. Through their extensive network of dealerships, Arnold Clark aims to provide accessible and reliable transportation solutions to the communities they serve.

Culture & Values

  • Family

  • Communication

  • Progression

  • Community

  • Recognition

Benefits

  • 33 Days Holiday Allowance

  • Flexible Working Approaches

  • Sick Pay Entitlement

  • Private Health Care

  • Pension Scheme

  • Life Assurance Scheme

  • Maternity and Paternity Cover