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Rental Customer Advisor

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Arnold Clark

22d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
  • Leeds

AI generated summary

  • You must have strong admin skills, teamwork ability, good communication, flexibility for rota shifts, and a full UK driving licence.
  • You will provide excellent customer care, handle queries and complaints, manage expenditures, run daily reports, promote the branch, and occasionally cover at other locations.

Requirements

  • Strong administrative skills.
  • Demonstrable ability to work effectively as part of a team.
  • Good communication skills.
  • The flexibility to work shifts on a rota basis seven days per week, and also cover other branches.
  • A full UK driving licence.

Responsibilities

  • Delivering a consistently excellent level of customer care, both face to face and on the telephone.
  • Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently.
  • Handling customer complaints and queries.
  • Monitoring and controlling expenditure.
  • Running daily reports and ensuring they’re acted on.
  • Helping to promote the branch and keeping customer experience core to your focus.
  • Occasionally covering at other branches when needed.

FAQs

What is the salary for the Rental Customer Advisor position?

The salary for the Rental Customer Advisor position is £11.75 per hour plus benefits.

What type of employment is being offered?

The position is a permanent role.

Where is the job located?

The job is located in Leeds.

What are the working hours for this position?

The working hours are part-time, specifically Saturday from 8am to 5.30pm, Sunday from 8am to 4.30pm, and Monday from 8am to 5.30pm.

What benefits are offered with this position?

Benefits include 33 days’ annual leave, flexible leave, generous employee discounts, private healthcare, workplace pension, extensive training, and enhanced maternity and paternity leave, among others.

What skills are essential for the Rental Customer Advisor role?

Essential skills include strong administrative skills, the ability to work effectively as part of a team, good communication skills, flexibility to work shifts, and a full UK driving licence.

Is previous experience in the rental industry necessary?

Previous experience in the rental industry is nice to have but not essential.

Is there any opportunity for covering shifts at other branches?

Yes, the role may require occasionally covering at other branches when needed.

Does Arnold Clark promote diversity in the workplace?

Yes, Arnold Clark is committed to creating a diverse and inclusive workplace, celebrating unique perspectives and approaches.

Are there any specific requirements before employment can be finalized?

Employment within the Arnold Clark Group is subject to satisfactory reference and disclosure checks.

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Arnold Clark

So much more than the showroom floor.

Manufacturing & Electronics
Industry
10,001+
Employees
1954
Founded Year

Mission & Purpose

Arnold Clark is a company operating in the automotive industry, specialising in the sale and rental of new and used vehicles. The company's primary focus is on providing a wide range of cars from various manufacturers to cater to different customer preferences and needs. Arnold Clark's overarching goal is to be a leading and customer-focused automotive retailer, offering a diverse selection of vehicles and associated services such as financing and after-sales support. Their purpose centres around meeting the mobility needs of individuals and businesses, delivering quality vehicles and services with a commitment to customer satisfaction. Through their extensive network of dealerships, Arnold Clark aims to provide accessible and reliable transportation solutions to the communities they serve.

Culture & Values

  • Family

  • Communication

  • Progression

  • Community

  • Recognition

Benefits

  • 33 Days Holiday Allowance

  • Flexible Working Approaches

  • Sick Pay Entitlement

  • Private Health Care

  • Pension Scheme

  • Life Assurance Scheme

  • Maternity and Paternity Cover