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Rental Service Agent - Frankfurt

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Indie Campers

14d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Facilities Management
  • Maintal

AI generated summary

  • You should be a travel enthusiast with customer service experience, fluent in English (German preferred), eligible to work in France, have a valid driver's license, and be reliable and organized.
  • You will handle reservations, welcome guests, manage check-ins/outs, clean and maintain campervans, monitor stock, process payments, and address complaints or emergencies.

Requirements

  • You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail or Rent-a-car being desirable.
  • You're fluent in English (mandatory) with German being highly valued.
  • You're eligible to work in France, have a valid driver's licence and feel confident enough to drive a campervan (mandatory).
  • You're available to work on weekends and public holidays.
  • You're a responsible person who takes their work seriously and can be relied upon.
  • You're well-organised, and you're good at solving problems.

Responsibilities

  • Handling incoming reservations, welcoming guests and taking care of check-ins and check-outs;
  • Preparing and cleaning our campervans;
  • Maintaining our campervans in top condition and monitor maintenance and repairing needs;
  • Registering guests, monitoring stock and processing payments;
  • Handling complaints and troubleshooting emergencies.

FAQs

What is the location of the Rental Service Agent position?

The position is based in Maintal, Frankfurt.

What qualifications are required for the Rental Service Agent role?

Candidates should have experience in Tourism, Hospitality, Retail, or Rent-a-car, be fluent in English, and have a valid driver's license. German language skills are also highly valued.

What are the working hours for this position?

The role requires availability to work on weekends and public holidays.

What responsibilities will the Rental Service Agent have?

Responsibilities include handling reservations, welcoming guests, preparing and cleaning campervans, maintaining the fleet, processing payments, and addressing any guest complaints or emergencies.

Is driving a campervan a requirement for this job?

Yes, candidates need to feel confident enough to drive a campervan as it is mandatory for the role.

Are there opportunities for career advancement within the company?

Yes, there are career development opportunities in Field Operations across the US and Europe, as well as potential transitions to HQ roles in Lisbon or Los Angeles.

What kind of training will be provided?

Continuous training and coaching will be provided to help develop the skills that matter to you.

Does the company offer any additional benefits?

Yes, the compensation package includes Performance and Referral Bonuses, as well as free road trips to experience Indie firsthand.

What is the company culture like at Indie Campers?

Indie Campers fosters a young, fast-growing, and innovative company culture where employees can make a difference.

Are language skills other than English and German beneficial?

While English and German are the primary languages sought, additional language skills may also be an advantage but are not mandatory.

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Indie Campers

The Way to Go

Travel & Leisure
Industry
201-500
Employees
2013
Founded Year

Mission & Purpose

Indie Campers is your go-to marketplace for road trips. Aggregating over 6.000 own vehicles between RVs, campervans, motorhomes, and other recreational vehicles of countless private and professional hosts. We operate across Europe, North America and Oceania, being physically present in over 70 cities. Founded in 2013 by two good friends, Indie Campers has set its mission on democratizing road trips by enhancing travel experiences and lowering prices for millions of travelers worldwide. We envision becoming the world's no. 1 road trip provider and are quickly expanding - vertically and geographically. With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale. Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.