FAQs
Do we support remote work?
Yes, this position is a remote role.
Do we assist with Medicaid applications?
Yes, the representative assists potential members in applying for Medicaid benefits based on federal guidelines.
What is the required education for this position?
The required education is an Associate degree or an equivalent combination of education and experience.
How many years of experience are required for this job?
1-3 years of sales or customer service experience in a fast-paced, high-volume environment is required.
Is there a preferred level of education or experience?
Yes, a Bachelor's degree or a combination of education and experience is preferred, along with 3-5 years of relevant experience.
What type of inquiries will I be handling in this role?
You will be handling inquiries from potential members about Medicaid benefits, enrolling with Molina Healthcare, and resolving questions regarding affiliated providers.
What skills are important for this position?
Important skills include effective communication, customer service, knowledge of federal health programs, and the ability to guide prospective members through the enrollment process.
Is there any training provided for new employees?
Yes, the representative may assist with the formal training needs of new employees as needed.
What is the pay range for this position?
The pay range for this position is $12.19 - $26.42 per hour, depending on geographic location, work experience, education, and/or skill level.
Are there opportunities for career advancement?
Molina Healthcare values employee development and encourages growth within the organization, providing potential opportunities for career advancement.