FAQs
What are the primary responsibilities of a Reservation Agent at U-Haul?
The primary responsibilities include assisting customers with calls, supporting field team members and U-Haul dealerships with equipment and reservation management, reviewing reports for effective equipment placement, and assisting with the Company's U-Box portable storage product.
What qualifications are required for the Reservation Agent position?
A high school diploma or equivalent is required, along with a working knowledge of office equipment such as multiline phones, phone etiquette, Word, and email. Proficiency in customer service, time management, and multitasking is also necessary.
What benefits does U-Haul offer to its Reservation Agents?
U-Haul offers paid holidays, vacation, and sick days (if eligible), career stability, gym reimbursement, opportunities for advancement, valuable on-the-job training, a complete benefit plan (if eligible), RRSP payroll deduction plan, deferred profit-sharing plan (if eligible), wellness programs, and discounts on various products and services.
Is there an opportunity for advancement in this position?
Yes, U-Haul provides opportunities for advancement within the organization.
What type of training is provided for new Reservation Agents?
U-Haul offers valuable on-the-job training for all new employees in the Reservation Agent role.
Does U-Haul have a non-discrimination policy?
Yes, U-Haul is an equal opportunity employer and considers all applications without regard to race, color, religion, sex, national origin, disability, veteran status, or any other basis protected by law.
What is the work environment like for a Reservation Agent?
The work environment is fast-paced and dynamic, where each day can be different, fostering teamwork and outstanding customer service.
Is previous experience in customer service necessary for this position?
While previous experience is beneficial, the position requires proficiency in customer service skills, time management, and multitasking capabilities.
Does U-Haul have any policies regarding nicotine use for employees?
Yes, as of February 1, 2020, U-Haul will not hire individuals in specific states who use nicotine products, although this policy does not apply to team members hired before that date.
How can I apply for the Reservation Agent position at U-Haul?
Interested candidates can apply for the position through the U-Haul careers website or by following the application instructions provided in the job listing.