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Reservations Agent

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The Standard Hotel

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Amsterdam

AI generated summary

  • You need 1+ years in reservations or front desk, hotel booking knowledge, fluency in French/Dutch, strong organization, and flexibility during preopening. EU work eligibility is a must.
  • You’ll handle room and restaurant bookings via phone and email, record guest needs, communicate special requests, and engage with guests for a bespoke service in a high-energy environment.

Requirements

  • A minimum of 1+ years as a Reservations Agent or Front Desk Agent with experience ideally gained within a similar Lifestyle Hotel or large 4- or 5-star Hotel in Brussels or the Benelux region.
  • Have a good understanding and knowledge of Hotel & Restaurant Reservations booking procedures
  • Highly social, motivated and pro-active; acting with professionalism and positivity in all interactions
  • You will also need to be highly organised with great attention to detail
  • Opening experience is beneficial
  • Experience working with Opera Cloud is beneficial
  • Fluency in French and/or Dutch in addition to English is preferred for this role
  • During our preopening period, you may need to have a flexible approach to working hours
  • All applicants must be eligible to live and work in the European Union. Documented evidence of eligibility will be required from candidates prior to commencing employment.

Responsibilities

  • As a Reservations Agent at The Standard, Brussels you will become part of our small reservations team and oversee all room and restaurant bookings. You’ll be one of our guests’ very first points of contact, responsible for mainly handling a range of individual booking enquiries over the telephone, over email or via one of online booking platforms. Working in Opera Cloud, you will be responsible to ensure all guest needs and room requirements are recorded. You will have a natural affinity for our unique brand and hospitality and will be able to connect instantly with our guests over the phone or via in order to understand and accurately capture our guests’ requests, providing information on our rooms, restaurant and bars, and group bookings to identify future selling opportunities. In addition to Room Reservations, you will also handle our Restaurant bookings and will be an important link between the reservations and operations team communicating special requests, dietary needs and table requests in conjunction with our Restaurant Host teams. You’ll also work closely with our Restaurant managers in order to plan, manage and forecast covers for each service session. This is not a 'Standard' Reservations Agent position, our Reservations team ensure we continually engage with our guests to deliver a truly bespoke service experience, that is anything but Standard! so in addition to an analytical brain, you will need to have miles and miles of personality and stamina, be highly social, upbeat and friendly; confident and can handle pressure well; thrive in a high-volume, high-energy environment and able to work equally well both independently and as part of a team.

FAQs

What is the job title for this position?

The job title is Reservations Agent.

Where is The Standard Brussels located?

The Standard Brussels is located in the city's Northern Quarter.

When is The Standard Brussels expected to open?

The Standard Brussels is expected to open in early 2025.

What are the main responsibilities of a Reservations Agent at The Standard Brussels?

The main responsibilities include overseeing all room and restaurant bookings, handling individual booking inquiries, maintaining guest records in Opera Cloud, and communicating special requests to the operations team.

What experience is required for the Reservations Agent position?

A minimum of 1+ years as a Reservations Agent or Front Desk Agent is required, ideally within a similar lifestyle hotel or a large 4- or 5-star hotel in Brussels or the Benelux region.

Is it necessary to speak multiple languages for this role?

Yes, fluency in French and/or Dutch in addition to English is preferred.

Are there any specific software skills required for this position?

Experience working with Opera Cloud is beneficial for this role.

What kind of work environment can one expect as a Reservations Agent?

The work environment is high-volume and high-energy, requiring the ability to handle pressure well while being social, friendly, and proactive.

What are the benefits offered to employees?

Benefits include a CDI contract, holiday leave, hospitalization cover, meals on duty, travel discounts, F&B discounts, and participation in a social committee among others.

Is opening experience beneficial for this position?

Yes, opening experience is considered beneficial for the Reservations Agent position.

Do applicants need to be eligible to work in the EU?

Yes, all applicants must be eligible to live and work in the European Union, and documented evidence will be required prior to commencing employment.

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The Standard Hotel

Always interesting and anything but. Found in Miami, NYC, London, Hua Hin, Maldives, Bangkok and soon Singapore.

Travel & Leisure
Industry
501-1000
Employees

Mission & Purpose

The Standard is the most powerful brand in the lifestyle hotel business. Founded in 1999, The Standard's irreverent and playful sensibility, combined with a careful consideration of design, detail and service, have established its reputation as a pioneer of hospitality, travel, dining, nightlife, and beyond. Launched originally in Hollywood, The Standard has now opened properties in marquee locations across the globe including in New York, Miami, London, the Maldives, Hua Hin, Ibiza, and Bangkok. Standard hotels in Singapore, Melbourne, Lisbon, Brussels, Vienna, Dublin, Brooklyn, Pattaya, Mexico, and Austin are under development. Standard International has expanded their portfolio with branded residences under development in Miami, Lisbon, Phuket and Hua Hin. The goal of every Standard project—be it a city hotel, a seaside resort, or a rooftop bar—is to defy convention, up the aesthetic stakes, and deliver an experience that only The Standard can.