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Reservations Manager

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The Standard Hotel

Sep 14

  • Job
    Full-time
    Mid Level
  • Hospitality & Retail
    People, HR & Administration

AI generated summary

  • You need 3+ years in reservations, hotel booking knowledge, yield management, project management skills, team leadership experience, fluency in French/Dutch, and strong IT/Excel proficiency.
  • You will manage reservations, train your team, oversee booking projects, ensure pricing strategies are followed, handle inquiries, and engage with guests to provide exceptional service.

Requirements

  • - A minimum of 3+ years as a Reservations Manager or Assistant Reservations Manager (looking to progress) with experience ideally gained within a similar Lifestyle Hotel or large 4- or 5-star Hotel in Brussels or the Benelux region.
  • - Have a solid understanding and detailed knowledge of Hotel & Restaurant Reservations booking procedures
  • - Candidates should have a good understanding of yield and room inventory management principles and management of OTAs
  • - Be a confident and proactive self-starter ideally with strong project management skills (including PMS system implementation and setting up of third-party booking sites)
  • - Pre-opening hotel experience is an advantage
  • - Previous experience of managing and training a team of reservations agents
  • - Solid commercial acumen with previous experience of preparing the rooms forecast and a range of daily, weekly and monthly revenue reports for both Corporate Office & Private Ownership.
  • - Experience working with the following systems is beneficial: Opera Cloud, Duetto RMS, Lighthouse (Formerly OTA Insight), TravelClick, STR, CRS systems & distribution channels
  • - Exceptional attention to detail with strong Administration and IT and Excel skills
  • - Fluency in French and/or Dutch in addition to English is preferred for this role
  • - During our preopening period, you may need to have a flexible approach to working hours

Responsibilities

  • - Work in partnership with our Revenue Manager and lead a small in-house team of agents managing all hotel and restaurant reservation inquiries for our new property in Brussels
  • - Oversee a number of important revenue and booking system projects on our critical path during the pre-opening period to ensure that our pre-opening revenue strategy is implemented within the property
  • - Handle a range of individual booking inquiries over the telephone, over email or via one of our corporate travel partners
  • - Focus on the Training & Coaching of our team to foster an environment where your team will flourish in order to ensure inquiries are converted and upselling opportunities are maximized
  • - Undertake a number of daily reservation checks, oversee arrivals, VIPs and ensure any specific room allocations are communicated to our Front Desk operations team
  • - Work closely with our Revenue Manager to ensure our revenue and rate strategies are implemented to effectively yield our room inventory
  • - Support the production of revenue reports and participate in the production of our weekly forecast
  • - Support the development of our Revenue and pricing strategy across the hotel and the management of our inventory across all distribution channels
  • - Help develop our wider sales and revenue development strategy within the region to target key markets traveling inbound to Brussels along with future pan-European business leads for all Standard properties
  • - Ensure we continually engage with our guests to deliver a truly bespoke service experience

FAQs

What is the opening date for The Standard, Brussels?

The Standard, Brussels is set to open in early 2025.

What will be the primary responsibilities of the Reservations Manager?

The Reservations Manager will work closely with the Revenue Manager and lead a team of agents to manage all hotel and restaurant reservation inquiries, oversee pre-opening projects, train and coach the reservations team, perform daily reservation checks, and support revenue strategy implementation.

What previous experience is required for the Reservations Manager position?

A minimum of 3+ years as a Reservations Manager or Assistant Reservations Manager in a similar lifestyle hotel or a large 4- or 5-star hotel in Brussels or the Benelux region is required.

Is pre-opening hotel experience considered an advantage for this role?

Yes, pre-opening hotel experience is considered an advantage.

What language skills are preferred for this position?

Fluency in French and/or Dutch, in addition to English, is preferred for this role.

What kind of training will the Reservations Manager provide?

The Reservations Manager will focus on training and coaching the reservations team to foster an environment for success and maximize upselling opportunities.

Are there any specific systems the ideal candidate should be familiar with?

Yes, experience with Opera Cloud, Duetto RMS, Lighthouse (Formerly OTA Insight), TravelClick, STR, CRS systems, and distribution channels is beneficial.

What benefits are offered to employees?

Benefits include a CDI contract, 20 days of holiday plus public holidays, meals on duty (once the hotel is open), worldwide travel discounts, employee and family rates, in-house experience programs, F&B discounts, recruitment referral schemes, local transport benefits, eco-vouchers, and regular social activities through a social committee.

Will the Reservations Manager role require flexible working hours?

Yes, during the pre-opening period, a flexible approach to working hours may be necessary.

Are candidates required to have eligibility to work in the European Union?

Yes, all applicants must be eligible to live and work in the European Union, and documented evidence will be required prior to commencing employment.

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The Standard Hotel

Always interesting and anything but. Found in Miami, NYC, London, Hua Hin, Maldives, Bangkok and soon Singapore.

Travel & Leisure
Industry
501-1000
Employees

Mission & Purpose

The Standard is the most powerful brand in the lifestyle hotel business. Founded in 1999, The Standard's irreverent and playful sensibility, combined with a careful consideration of design, detail and service, have established its reputation as a pioneer of hospitality, travel, dining, nightlife, and beyond. Launched originally in Hollywood, The Standard has now opened properties in marquee locations across the globe including in New York, Miami, London, the Maldives, Hua Hin, Ibiza, and Bangkok. Standard hotels in Singapore, Melbourne, Lisbon, Brussels, Vienna, Dublin, Brooklyn, Pattaya, Mexico, and Austin are under development. Standard International has expanded their portfolio with branded residences under development in Miami, Lisbon, Phuket and Hua Hin. The goal of every Standard project—be it a city hotel, a seaside resort, or a rooftop bar—is to defy convention, up the aesthetic stakes, and deliver an experience that only The Standard can.