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Reservations Manager

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Cycas Hospitality

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Hospitality & Retail
    People, HR & Administration
  • Amsterdam

AI generated summary

  • You should have excellent English communication skills, prior Opera experience, leadership in Reservations or Front Office, strong decision-making, organization, a customer-focused attitude, and teamwork passion.
  • You will manage reservations, ensure accuracy, optimize business, collaborate with departments, coach your team, monitor bookings, review revenues, and assist at other properties as needed.

Requirements

  • Have excellent communication skills in English. Dutch is preferred but not required.
  • Have previous experience working with Opera.
  • You have leadership experience, preferably at a Reservations or Front Office Department.
  • Not afraid to make decisions independently.
  • Be organized and a have a great eye for detail.
  • Customer focused “Yes I Can’’-mentality.
  • Passionate about people and teamwork.
  • Have a hands-on mentality and ability to work independently.

Responsibilities

  • Manage the day-to-day operations for individual, groups, and extended stay reservations.
  • Ensure you and the team handle all reservation details accurately and in a timely manner while creating a flawless experience for the guest.
  • Optimize business by ensuring all reservations are handled according to our commercial strategy.
  • Control and maintain the interface link of all interfaced booking channels.
  • Collaboration with operational departments (restaurants and front office) to ensure interdepartmental processes are effective and efficient.
  • Support the Reservations Agent with taking restaurant/room reservations and the necessary follow-up of these reservations.
  • Act as a role model for your team members, as you plan, organize, and assign work. You train, inspire, and motivate your team to make sure they meet our main goal, maximum revenue, and happy guests. Be an excellent problem solver and do not shy away from a challenge, as you are creatively and with a sense of humour solve our guest’s issues and complaints.
  • Monitor daily bookings as well as new bookings for all reservations (e.g. restaurant, conference & events, groups and individual rooms).
  • Provide management with detailed information about current and future bookings.
  • Take an active role in rolling out/searching for revenue opportunities.
  • Provide the appropriate departments with adequate information about current and future business and new procedures.
  • Manager on Duty shifts like other HOD’s and Supervisors.
  • Controlling working-hours / holiday consumption.
  • On the job coaching of the team.
  • Checking reservations for 100% accuracy
  • Check accuracy of VIP lists
  • Review daily revenues and monitor no-show charges & cancelation charges.
  • One team, one dream: you might be asked to assist reservations teams at other Cycas properties.

FAQs

What is the main purpose of the Reservations Manager position?

The main purpose of the Reservations Manager position is to manage the day-to-day operations for individual, groups, and extended stay reservations while ensuring a flawless experience for guests and optimizing business according to the hotel's commercial strategy.

What are the key responsibilities of the Reservations Manager?

Key responsibilities include managing reservations operations, ensuring accurate and timely handling of reservation details, collaborating with operational departments, training and motivating the team, and monitoring daily bookings and revenues.

What experience is required for the Reservations Manager role?

Candidates should have leadership experience, preferably in a Reservations or Front Office Department, and previous experience working with Opera is also required.

Are language skills important for this position?

Yes, excellent communication skills in English are essential, and knowledge of Dutch is preferred but not required.

What kind of work environment can I expect at Cycas Hospitality?

You can expect a fun, spirited workplace where people are at the heart of everything, and team members are encouraged to be their true selves.

What benefits does Cycas Hospitality offer for this position?

Benefits include a salary according to Horeca CAO, 8% holiday allowance, 25 holiday days, free parking, travel allowance, warm meals during shifts, free gym access, discounts on online webshops, growth opportunities, learning and development programs, and travel discounts.

Is prior knowledge of hospitality or hotel management necessary?

While not explicitly stated, prior experience or knowledge in hospitality or hotel management would be beneficial for success in the Reservations Manager role.

How does Cycas encourage employee growth?

Cycas offers guidance, training possibilities, and great learning opportunities, including an induction program and ongoing eLearnings, to help employees grow within the company.

Will the Reservations Manager work independently or as part of a team?

The Reservations Manager will work as part of a team, collaborating closely with the Reservations Agent, Cluster Revenue Manager, Sales Manager, and Front Office Manager while also having the ability to make independent decisions when necessary.

What is the team culture like at Radisson Hotel & Suites Amsterdam South?

The team culture emphasizes teamwork, a customer-focused mentality, and a 'Yes I Can' attitude while fostering a supportive environment where challenges are met with creativity and humor.

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Cycas Hospitality

Europe's leading hotel management company

Consulting
Industry
1001-5000
Employees
2008
Founded Year

Mission & Purpose

Cyca Hospitality is a consultancy firm specializing in the hospitality industry. They provide strategic advice and operational support to enhance the performance of hotels, restaurants, and other hospitality businesses. Their mission is to deliver tailored solutions that drive growth, improve service quality, and optimize operational efficiency, ensuring clients achieve their business objectives and exceed guest expectations.