FAQs
What is the main role of the Resort Activities Supervisor?
The Resort Activities Supervisor oversees programs and activities offered to guests, ensuring service standards, operational efficiency, staff supervision, and inventory management.
What qualifications are required for this position?
A minimum of 2 years of post-secondary study, a degree in Early Childhood Services or Recreation Management, CPR and First Aid certification, and previous leadership experience are required.
Is experience in customer service necessary?
Yes, extensive customer service experience is required, with the ability to work effectively with a diverse range of people.
What kind of benefits does this position offer?
The position offers a comprehensive benefits package including subsidized accommodation, medical, vision, and dental coverage, mental health support, employee travel discounts, a pension plan, and wellness programs.
Are there any conditions regarding shifts?
Yes, the position may require working on holidays, weekends, overnights, and other non-day shifts.
How does the Resort Activities Supervisor support staff development?
The Supervisor acts as a mentor, providing training resources, coaching, and conducting performance appraisals to foster employee development.
What are the expectations for customer service in this role?
The Supervisor is expected to maintain exemplary customer service standards, handle customer comments and concerns, and achieve performance targets related to guest satisfaction.
Is prior leadership experience required for this role?
Yes, previous leadership experience is necessary for the Resort Activities Supervisor position.
Are there opportunities for career development within Fairmont Hotels & Resorts?
Yes, there are opportunities for talent development and career growth within Fairmont Chateau Lake Louise and across over 5,000 properties with Accor.
What is the working environment like at Fairmont Chateau Lake Louise?
The working environment is dynamic and high-paced, requiring the ability to perform calmly under pressure while fostering a supportive team culture.