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RESPONSABLE DE SERVICE MARSEILLE

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KFC

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Marseille

AI generated summary

  • You must have strong customer service skills, be organized and autonomous, enjoy teamwork, show leadership, and have a Bac in Commerce or a year of team management experience in fast food.
  • You will welcome customers, manage a team of 10-15, ensure compliance with standards, and maintain high customer satisfaction, food safety, and cleanliness throughout the restaurant.

Requirements

  • Vous avez le sens du contact client et des responsabilités.
  • Vous êtes rigoureux, organisé, autonome et disponible.
  • Vous aimez travailler en équipe, vous avez du leadership et l'esprit d'initiative.
  • Vous êtes titulaire d'un Bac Commerce, Gestion ou hôtellerie restauration OU vous justifiez d'une expérience d'un an minimum en encadrement d'équipe idéalement dans la restauration rapide.

Responsibilities

  • l'accueil de nos clients
  • gestion d'une équipe de 10 à 15 personnes sur les différents services
  • participer à la bonne gestion du restaurant : respect des chartes définies
  • de garantir la satisfaction de nos clients tout au long de la journée en assurant un bon accueil, un service fiable et rapide tout en garantissant la sécurité alimentaire ainsi qu'un niveau de propreté irréprochable dans chacune des zones du restaurant.

FAQs

What are the main responsibilities of the Responsable de Service at KFC Marseille?

The main responsibilities include assisting the director in daily restaurant management, welcoming customers, managing a team of 10 to 15 people across different services, ensuring the restaurant's adherence to defined standards, and guaranteeing customer satisfaction through reliable and prompt service while maintaining food safety and cleanliness.

What qualifications are required for this position?

Candidates should hold a Bac in Commerce, Gestion, or Hôtellerie Restauration, or have a minimum of one year of experience in team management, ideally in the fast food industry.

What qualities does KFC look for in a candidate?

We seek candidates who are customer-focused, responsible, rigorous, organized, autonomous, available, team players with leadership qualities, and possess a spirit of initiative.

Are there opportunities for career advancement within KFC?

Yes, there are career advancement opportunities based on your results, managerial qualities, and personality.

How many employees does KFC have in France?

KFC currently employs around 10,000 collaborators in France.

Is there a specific team size that the Responsable de Service will manage?

Yes, the Responsable de Service will manage a team of 10 to 15 people across different service times.

What is KFC's goal for growth in France?

KFC aims to reach 500 restaurants in France within the next 10 years.

What type of cuisine does KFC specialize in?

KFC specializes in fast food, specifically focusing on chicken dishes.

What group owns KFC?

KFC is part of the Yum! Brands group, which also includes Pizza Hut and Taco Bell.

What is the importance of cleanliness and food safety in this role?

Ensuring cleanliness and food safety is crucial for maintaining customer satisfaction and compliance with health regulations in the restaurant.

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KFC

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We’re KFC. The iconic, brand making world-famous finger lickin’ good fried chicken since 1952. Our unrivaled people and culture are the true heart and soul of our brand. It’s where our people promise comes to life every day. Where our employees can be their best selves, make a difference, and have fun — serving chicken and delighting customers at more than 28,000 restaurants in 150 countries and territories around the world. There’s room for all people and voices at our table. Pull up a chair. At the center of our restaurant system is the KFC Global division, which serves as our global Restaurant Support Center (RSC) headquartered in Dallas, TX. Here, we support our regional in-market teams, franchise business partners, and nearly one million team members who serve up our delicious fried chicken around the world. We’re redefining what the future of work looks like. Our 15 business units partner to develop strategies, tools, and best practices for success. KFC Global offers a hybrid work environment — trusting our people to work their best way, whether in the office or at home. No matter your role or function, everyone works with teams from across the globe to drive our shared vision — sharing the joy of our best-tasting fried chicken with the world. No matter how or when you connect with us, KFC will be making the best chicken, hands down, for generations to come. In addition to our growing global footprint, as a subsidiary of Yum! Brands (NYSE: YUM), we also get to collaborate on exciting projects with our sister brands, Taco Bell, Pizza Hut, and The Habit Burger Grill. All you have to do is bring it.