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Restaurant Manager - Chinese Restaurant

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Mandarin Oriental Hotel Group

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Hospitality & Retail
    People, HR & Administration
  • Dubai

AI generated summary

  • You need a high school diploma, degree in Hospitality/Business, 3-5 years as a junior manager, international experience, restaurant pre-opening experience, and strong communication skills in English.
  • You will oversee operations, ensure standards, manage reservations, improve service quality, lead staff training, handle guest complaints, and maintain a clean and welcoming environment.

Requirements

  • High School qualification or equivalent.
  • Degree or Higher National Diploma in Hospitality/Hotel/Business Management.
  • 3-5 years’ experience as a junior manager in a luxury hotel or high-end independent restaurant.
  • International work experience in at least two of the following regions: Asia, Europe, North America and preferably Middle East.
  • Restaurant pre-opening experience is a plus.
  • Ability to understand guest needs and expectations and to deliver superior guest service through own initiative and through driving and motivating his/her team accordingly.
  • Ability to work long hours with a strong focus on operational excellence.
  • Experience with restaurant point of sales and cashiering procedures.
  • Solid knowledge of Fine Dining service procedures and standards as well as casual dining procedures.
  • Excellent verbal and written communication skills in English.
  • Verbal and written communication skills in Arabic or other languages are preferred.

Responsibilities

  • Oversee all operational aspects of the restaurant as appropriate and be able to prioritise the required level of engagement in both areas depending on business volumes and other related parameters.
  • Enforce and monitor that all operational standards, as per our policies, SOP and quality measures are always in place.
  • Supervises the maintenance and cleanliness of the restaurants at all times and carry out monthly or more frequent walk-throughs with the respective engineering and housekeeping colleagues and follow up accordingly on the produced reports to achieve an immaculate environment.
  • Work closely with the respective Outlet General Manager and Head Chef to plan menus, prices and promotional events for the restaurants in order to maximize revenue generating opportunities in line with market demands.
  • Ensure that reservations are managed well within the outlet and seating capacities are effectively maximised.
  • Constantly identify areas for improvement in service and food and beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans accordingly, also in cooperation with the respective Chef de cuisine.
  • Observe all aspects of the business forecasts and plan effectively to make most efficient arrangements for manpower, equipment and supplies accordingly.
  • Ensure accuracy of all menus: current, spelled correctly, clean and presentable and ascertain menu descriptions are up to date and distributed appropriately.
  • Maintain solid records of all Annual Leave and Public Holiday clearance and assure none are accumulated within the outlet.
  • Attend and participate in all required meetings as scheduled.
  • Be fully conversant with the local laws and customs regarding the serving of alcohol and in particular the variations regarding the license under which his/her restaurant operates. All staff under his/ her leadership are aware of these laws and license requirements and practice responsible service of alcohol.
  • Maintain a clear overview of all POS - point of sales related set ups and carry out regular check on accuracy of all items.
  • Observe the competition, current market and international trends, prices with the market and other new ideas and react accordingly.
  • Provide leadership, direction and support to all Restaurant colleagues at any time.
  • Train, evaluate and schedule all colleagues in accordance with the applicable standards, policies and as per the overall business requirements.
  • Ensure that MOHG’s grooming, and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
  • Encourage proactive, efficient and effective inter-departmental communication within and beyond the F&B division in order to promote a climate of teamwork and enthusiasm.
  • Personally, monitor and follow through on any requirements of VIP guests who are dining in the restaurants.
  • Ensure guest satisfaction from arrival to departure in accordance with the MOHG Legendary Quality Experiences (LQEs) standards
  • Constantly drive and motivate the team to create specific WOW moments to surprise and delight guests in the restaurants.
  • Effectively handle any kind of guest complaints being verbal or written.
  • Extremely organized and possess a solid administrative capability.
  • Proven ability to successfully support, motivate and lead a large and diverse team.
  • Ability to organize large projects and events.
  • Able to use documented performance management systems and handling disciplinary processes.
  • Perform job with attention to details and the ability to organize and handle multiple tasks.
  • Competent computer skills including MS Office or equivalent.
  • Ability to understand effective approaches to communicate with different individuals.
  • Develop team members at all times.
  • Able to empower colleagues and communicate clearly with other managers.
  • Strong on the job and classroom style training skills.
  • Able to constantly update all training materials.

FAQs

What are the primary responsibilities of the Restaurant Manager at Mandarin Oriental Downtown, Dubai?

The primary responsibilities include overseeing all operational aspects of the restaurant, ensuring compliance with operational standards, supervising maintenance and cleanliness, working with the Outlet General Manager and Head Chef on menus and promotions, managing reservations, identifying areas for service improvement, planning manpower and supplies, and ensuring guest satisfaction in line with MOHG standards.

What qualifications are required for the Restaurant Manager position?

A high school qualification or equivalent is required, along with a degree or Higher National Diploma in Hospitality, Hotel, or Business Management. Additionally, 3-5 years of experience as a junior manager in a luxury hotel or high-end independent restaurant is necessary.

Is international work experience necessary for this role?

Yes, international work experience in at least two regions such as Asia, Europe, North America, and preferably the Middle East is required for this position.

What kind of training and development opportunities are available for team members?

The Restaurant Manager is responsible for training, evaluating, and scheduling all colleagues according to applicable standards, as well as developing team members through strong on-the-job and classroom-style training.

Is prior restaurant pre-opening experience advantageous for applicants?

Yes, restaurant pre-opening experience is a plus for applicants to this position.

What skills are critical for success in the Restaurant Manager role?

Critical skills include strong organizational capabilities, effective communication, guest service orientation, the ability to lead and motivate a diverse team, proficiency in point of sales systems, and knowledge of fine dining service procedures.

Are there any language requirements for the position?

Excellent verbal and written communication skills in English are required, and proficiency in Arabic or other languages is preferred.

What type of work environment can a Restaurant Manager expect at Mandarin Oriental Downtown, Dubai?

The work environment is dynamic and high-paced, emphasizing luxury service standards and a focus on creating memorable guest experiences in a sophisticated atmosphere.

What is the expected working hours for the Restaurant Manager?

The Restaurant Manager should be prepared to work long hours with a strong focus on operational excellence.

How does the Restaurant Manager handle guest complaints?

The Restaurant Manager is responsible for effectively handling any guest complaints, whether verbal or written, and ensuring that guest satisfaction is maintained throughout their dining experience.

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Mandarin Oriental Hotel Group

Travel & Leisure
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.