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Restaurant Manager (M/F/D)

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Mandarin Oriental Hotel Group

5d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Zürich

AI generated summary

  • You need hotel or restaurant training, 2-3 years in a similar role, leadership skills, flexibility, strong communication in German and English, good IT and cash register skills, and a passion for service.
  • You will manage the rooftop bar, oversee scheduling, ensure smooth operations, engage with guests, lead and develop your team, address complaints, and collaborate across departments.

Requirements

  • Abgeschlossene Ausbildung in der gehobenen Hotellerie oder Gastronomie, idealerweise mit 2-3 Jahren Berufserfahrung in einer ähnlichen Position
  • Ausgeprägte Führungsqualitäten und Organisationstalent, gepaart mit der Fähigkeit, ein multikulturelles Team zu leiten
  • Hohes Maß an Flexibilität und Belastbarkeit – Wochenend- und Feiertagsschichten gehören dazu
  • Kommunikative Stärke, sowohl schriftlich als auch mündlich, für den Umgang mit Gästen und Teammitgliedern
  • Stilsicherheit und ein gepflegtes, repräsentatives Auftreten
  • Leidenschaft für exzellenten Service und ein Gespür für Trends im Gastronomiebereich
  • Sehr gute Deutsch- und Englischkenntnisse, weitere Fremdsprachen sind ein Plus
  • Gute EDV-Kenntnisse und Erfahrung mit Kassensystemen

Responsibilities

  • Saisonale Leitung unseres Rooftop-Bar von April bis September
  • Erstellung und Kontrolle der Dienstpläne sowie der Urlaubsplanung für Ihr Team
  • Sicherstellung reibungsloser und gästeorientierter Abläufe auf der Rooftop-Etage
  • Persönliche Betreuung und Beratung unserer Gäste, um ein unvergessliches Erlebnis zu schaffen
  • Führung, Motivation und Weiterentwicklung des Teams, einschließlich Feedback- und Beurteilungsgespräche
  • Gewährleistung der Einhaltung von Qualitätsstandards und professioneller Umgang mit Gästebeschwerden
  • Entwicklung innovativer Strategien zur Steigerung von Gästeservice und Umsatzpotenzialen
  • Enge Zusammenarbeit mit den anderen Abteilungen des Hauses zur Optimierung des Gesamterlebnisses
  • Übernahme von saisonalen Projekten und administrativen Aufgaben

FAQs

Is this position seasonal?

Yes, the Rooftop Manager position is seasonal, primarily overseeing the rooftop bar from April to September.

What are the working hours for the Rooftop Manager?

The working hours may vary and will include nights, weekends, and holiday shifts as part of the role.

What qualifications are required for this position?

A completed vocational training in upscale hospitality or gastronomy is required, ideally with 2-3 years of experience in a similar position.

Are there opportunities for career advancement?

Yes, the position offers opportunities for promotion and transfers worldwide within the group.

What languages are required for this job?

Very good German and English skills are required, and additional languages are a plus.

What benefits does the Rooftop Manager receive?

Benefits include discounts on hotel stays and dining, recognition and reward programs, training and development opportunities, and wellness programs for colleagues.

Is there a focus on guest interaction in this role?

Yes, personal interaction with guests to create unforgettable experiences is a key responsibility of the Rooftop Manager.

Will the Rooftop Manager be involved in team management?

Yes, the Rooftop Manager is responsible for leading, motivating, and developing the team, including conducting feedback and appraisal interviews.

What is the environment like at the Mandarin Oriental Savoy, Zurich?

The environment is upscale and located in the heart of the Old Town, providing a stunning view and an elevated culinary experience for guests.

Is previous management experience mandatory for this role?

While previous management experience is highly advantageous, the emphasis is on leadership qualities and the ability to manage a multicultural team.

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Mandarin Oriental Hotel Group

Travel & Leisure
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.