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Restaurant Receptionist / Host - London

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Searcys

Aug 5

Applications are closed

  • Job
    Full-time
    Entry Level
  • London

Requirements

  • - Proven track record in delivering outstanding 5-star service within either a corporate or hospitality environment.
  • - Previous relevant reception/host experience is welcome but not essential
  • - Organisational skills.
  • - Communication skills.
  • - Must be computer literate.
  • - Demonstrate a keen level of pro-activity.
  • - Ideally, experience dealing with ad-hoc administration tasks.
  • - Problem-solving skills.

Responsibilities

  • Greet all venue guests on entering the building and ensure they are made to feel welcome.
  • Ensure that all check-in and check-out procedures are adhered to, with regards to registration and reservations.
  • Take reservations and ensure that all information is correct.
  • Upsell and promote venue facilities whenever possible.
  • Ensure that all messages are recorded and distributed swiftly and charged accordingly.
  • Check ID of all persons entering the venue as required.
  • Keep the reception area clean and tidy at all times.
  • Communicate with the management and team if any assistance is needed.
  • Give any feedback received from customers to the appropriate manager.
  • Host busy restaurant and bar with professionalism and smile.

FAQs

What are the working hours for the Restaurant Receptionist/Host position?

The position is full-time, but specific hours may vary based on the restaurant's service times.

What is the salary range for this role?

The salary for the Restaurant Receptionist/Host position is up to £14 per hour.

Are there any benefits associated with this position?

Yes, employees enjoy benefits such as a 50% discount across Searcys venues, enrollment in the Searcys pension scheme, up to 30 days annual leave, and more.

Is prior experience required for this role?

While previous relevant reception/host experience is welcome, it is not essential. A proven track record in delivering outstanding service is important.

What kind of work environment can I expect?

You can expect a dynamic work environment that celebrates individuality and diversity while delivering unparalleled service in a prestigious setting.

Are meals provided during shifts?

Yes, meals are provided on shift when you are working in one of our venues.

Do I need to have the right to work in the UK?

Yes, all applicants must have valid right to work in the UK to be considered for the position.

What are the key responsibilities of a Restaurant Receptionist/Host?

Key responsibilities include greeting guests, managing check-in and check-out procedures, taking reservations, upselling venue facilities, and hosting busy restaurant and bar services.

Is there an opportunity for training and development?

Yes, employees may have the opportunity to enroll in the Searcys Champagne School and receive ongoing training in hospitality.

What should I do if I have feedback from customers?

Any feedback received from customers should be communicated to the appropriate manager for further action.

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Searcys

Travel & Leisure
Industry
1001-5000
Employees
1847
Founded Year

Mission & Purpose

A one-of-a-kind Champagne bar in historic St Pancras Station. Bars and restaurants set in two World Heritage sites. And one of London’s first skyscraper restaurants. Searcys has long been known as a market leader for our bold concepts and enduring creative spirit. And while we are always looking forward, we remain firmly rooted in our rich heritage. Founded in 1847, Searcys is the UK’s first restaurants and events catering company with a long-standing reputation for quality and innovation. Our story can be traced back to the vision of one man: Victorian entrepreneur and the Duke of Northumberland’s confectioner, John Searcy. He honed his skills catering at private parties for royalty and high society – and word soon spread of his talent. After 10 years of service to the Duke and Duchess, he set up his very own hospitality company in 1847. Before long, he became the most sought-after caterer in the area, renowned for his artistry and attention to detail. Our bars and restaurants: St Pancras Brasserie and Champagne Bar, Helix restaurant and Iris bar at the Gherkin, Osteria and Bonfire at the Barbican, and The Pump Room in Bath, The Orangery at Blenheim Palace. Our venues: Vintners’ Hall, One Moorgate Place, 10-11 Carlton House Terrace, 11 Cavendish Square, The Royal Institution, 30 Euston Square and The Roman Baths.