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Restaurant Team Member

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Tim Hortons

1mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Dundee, +2

AI generated summary

  • You should be a positive team player with customer service experience, excellent communication skills, and flexibility for various shifts. A passion for customer satisfaction and coffee is essential.
  • You will greet customers, provide fast service, handle inquiries, maintain food safety, complete cleaning tasks, monitor operational standards, and ensure a clean workspace.

Requirements

  • To apply for the position of Restaurant Team Member you will be a positive team player, who has previous customer service experience within a dynamic, fast paced environment.
  • You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends).
  • If you have a passion for fantastic customer service, thrive on customer satisfaction and have a healthy obsession with coffee then we would love for you to get in touch and apply for our Restaurant Team Member opportunity!

Responsibilities

  • Your Key Responsibilities As Restaurant Team Member Include
  • Welcoming every customer with a smile and being genuinely friendly at all times
  • Delivering fast, friendly and accurate service to all customers
  • Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager!
  • Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards!
  • Carry out temperature checks and record as per company process!
  • Complete daily and weekly cleaning schedules as per cleaning chart
  • Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
  • Adhering to restaurant performance standards for crew stations and as per shift manager directions
  • Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them.
  • Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations!
  • Report all work related near misses, injuries and illnesses as soon as possible!
  • Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed!

FAQs

What is the job title for this position?

The job title is Restaurant Team Member.

Where is this job located?

This job is located in BT80 8JZ.

What type of employment is offered for this position?

Both full-time and part-time employment opportunities are available.

What is the salary for the Restaurant Team Member position?

The salary is hourly paid, in line with the National Minimum Wage.

What are the key responsibilities of a Restaurant Team Member?

Key responsibilities include welcoming customers, delivering fast and friendly service, resolving customer enquiries, maintaining food safety standards, completing cleaning schedules, and maintaining operational cleanliness.

What kind of experience is required for this position?

Previous customer service experience in a dynamic, fast-paced environment is required.

Are flexible working hours necessary for this role?

Yes, flexibility to work a range of hours including early mornings, afternoons, evenings, and weekends is necessary.

What qualities are important for a Restaurant Team Member?

Important qualities include being a positive team player, having excellent communication skills, a strong focus on customer service, and a passion for coffee and customer satisfaction.

Is there an opportunity for career growth in this position?

Yes, there is an opportunity to grow with the company and carve out a career in the expanding Tim Hortons organization.

What should I do if there are safety incidents while working?

You should report all work-related near misses, injuries, and illnesses as soon as possible.

Will I need to follow any health and safety procedures?

Yes, adherence to Health & Safety standards and following correct procedures, including the use of Personal Protective Equipment (PPE), is required.

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Tim Hortons

Retail & Consumer Goods
Industry
1001-5000
Employees
1964
Founded Year

Mission & Purpose

Tim Hortons is more than a coffee shop – it’s one of the largest restaurant chains in North America and the largest in Canada. Its diverse menu appeals to a broad range of tastes, solidifying its place as one of Canada’s most iconic brands in the process. The company operates in the highly competitive quick-service restaurant sector, part of the broad multi-billion dollar food-service business. Its powerful scale and reach in Canada creates unmatched opportunities, but also the dynamic challenge of leading the industry. Tim Hortons is more than a place to work – it’s a chance to be a part of the driving force behind a company and culture so many people love. Find your role in this growing company and help us serve the neighbourhoods we call home.