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Restaurant Team Member

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Tim Hortons

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Belfast

AI generated summary

  • You must be a positive team player with customer service experience, excellent communication skills, and flexibility for various shifts. A passion for customer satisfaction and coffee is essential!
  • You will greet customers with a smile, provide fast service, handle inquiries, maintain cleanliness, conduct temperature checks, restock workstations, and adhere to health and safety standards.

Requirements

  • To apply for the position of Restaurant Team Member you will be a positive team player, who has previous customer service experience within a dynamic, fast paced environment.
  • You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends.
  • If you have a passion for fantastic customer service, thrive on customer satisfaction and have a healthy obsession with coffee then we would love for you to get in touch and apply for our Restaurant Team Member opportunity!

Responsibilities

  • Welcoming every customer with a smile and being genuinely friendly at all times
  • Delivering fast, friendly and accurate service to all customers
  • Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager!
  • Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards!
  • Carry out temperature checks and record as per company process!
  • Complete daily and weekly cleaning schedules as per cleaning chart
  • Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
  • Adhering to restaurant performance standards for crew stations and as per shift manager directions
  • Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them.
  • Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations!
  • Report all work related near misses, injuries and illnesses as soon as possible!
  • Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed!

FAQs

What types of job opportunities are available for the Restaurant Team Member position?

Both full-time and part-time opportunities are available for the Restaurant Team Member position.

What is the salary for the Restaurant Team Member role?

The salary for the Restaurant Team Member role is hourly paid and in line with the National Minimum Wage.

What qualities are you looking for in a candidate?

We are looking for positive team players with previous customer service experience, excellent communication skills, and a strong focus on customer satisfaction.

What are the working hours for this position?

The working hours for this position can include early mornings, afternoons, evenings, and weekends, providing flexibility.

What responsibilities will I have as a Restaurant Team Member?

As a Restaurant Team Member, you will be responsible for welcoming customers, delivering fast and friendly service, maintaining food safety and cleanliness standards, and contributing towards achieving restaurant goals.

Is previous experience necessary for this role?

Yes, previous customer service experience in a dynamic, fast-paced environment is preferred for this role.

Will I receive training if I get hired?

Yes, we provide training to ensure that you understand our procedures and standards for delivering exceptional guest experiences.

How can I apply for the Restaurant Team Member position?

You can apply for the position by submitting your application through our designated recruitment platform or visiting one of our restaurants to express your interest.

Are there opportunities for career growth within the company?

Yes, there are opportunities for growth and advancement as we continue to expand across the UK.

What is the company culture like at Tim Hortons?

The company culture at Tim Hortons is centered around delivering true Canadian hospitality, teamwork, and a passion for exceptional customer service.

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Tim Hortons

Retail & Consumer Goods
Industry
1001-5000
Employees
1964
Founded Year

Mission & Purpose

Tim Hortons is more than a coffee shop – it’s one of the largest restaurant chains in North America and the largest in Canada. Its diverse menu appeals to a broad range of tastes, solidifying its place as one of Canada’s most iconic brands in the process. The company operates in the highly competitive quick-service restaurant sector, part of the broad multi-billion dollar food-service business. Its powerful scale and reach in Canada creates unmatched opportunities, but also the dynamic challenge of leading the industry. Tim Hortons is more than a place to work – it’s a chance to be a part of the driving force behind a company and culture so many people love. Find your role in this growing company and help us serve the neighbourhoods we call home.