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Restaurant Team Member

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  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Manchester

Requirements

  • - Positive team player
  • - Previous customer service experience within a dynamic, fast paced environment
  • - Excellent communication skills with a strong focus on the customer
  • - Flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends)
  • - Passion for fantastic customer service
  • - Thrive on customer satisfaction
  • - Healthy obsession with coffee

Responsibilities

  • Your Key Responsibilities As Restaurant Team Member Include
  • Welcoming every customer with a smile and being genuinely friendly at all times
  • Delivering fast, friendly and accurate service to all customers
  • Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager
  • Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards
  • Carry out temperature checks and record as per company process
  • Complete daily and weekly cleaning schedules as per cleaning chart
  • Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
  • Adhering to restaurant performance standards for crew stations and as per shift manager directions
  • Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them
  • Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations
  • Report all work related near misses, injuries and illnesses as soon as possible
  • Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed

FAQs

What are the job locations for the Restaurant Team Member position?

The job location is at the Manchester Trafford Centre (M41 7ZA).

What is the salary for the Restaurant Team Member position?

The salary is hourly paid in line with National Minimum Wage.

What types of employment are available for this position?

Full-time and part-time positions are available.

What qualities are you looking for in a Restaurant Team Member?

We are looking for a positive team player with previous customer service experience, excellent communication skills, and a strong customer focus.

What are the working hours for this role?

You must have the flexibility to work a range of hours, including early mornings, afternoons, evenings, and weekends.

What responsibilities will I have as a Restaurant Team Member?

Responsibilities include welcoming customers, providing fast and friendly service, resolving customer enquiries, ensuring cleanliness and food safety, and maintaining operational areas.

Is previous experience necessary for this role?

Yes, previous customer service experience within a dynamic, fast-paced environment is preferred.

What type of training will I receive?

You will receive training on Health & Safety standards, customer service best practices, and operational procedures specific to Tim Hortons.

How can I apply for the Restaurant Team Member position?

You can apply by getting in touch with us directly through our application process, which is usually detailed on our careers page or job listing.

What benefits do you offer to Restaurant Team Members?

We offer opportunities for career growth, a supportive team environment, and the chance to work with a unique product and brand.

Is there room for career growth in this role?

Yes, there are opportunities to grow with us and carve a career within Tim Hortons.

What is the company culture like at Tim Hortons?

The company culture is dynamic and customer-focused, promoting true Canadian hospitality and teamwork.

Retail & Consumer Goods
Industry
1001-5000
Employees
1964
Founded Year

Mission & Purpose

Tim Hortons is more than a coffee shop – it’s one of the largest restaurant chains in North America and the largest in Canada. Its diverse menu appeals to a broad range of tastes, solidifying its place as one of Canada’s most iconic brands in the process. The company operates in the highly competitive quick-service restaurant sector, part of the broad multi-billion dollar food-service business. Its powerful scale and reach in Canada creates unmatched opportunities, but also the dynamic challenge of leading the industry. Tim Hortons is more than a place to work – it’s a chance to be a part of the driving force behind a company and culture so many people love. Find your role in this growing company and help us serve the neighbourhoods we call home.