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Restaurant Team Member

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Tim Hortons

2mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Belfast

AI generated summary

  • You should be a positive team player with customer service experience, excellent communication skills, and flexibility for various hours, eager to provide outstanding customer service and love coffee.
  • You will greet customers, deliver fast service, resolve inquiries, maintain food safety, complete cleaning tasks, adhere to standards, and ensure a clean, comfortable environment.

Requirements

  • To apply for the position of Restaurant Team Member you will be a positive team player, who has previous customer service experience within a dynamic, fast paced environment.
  • You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends).
  • If you have a passion for fantastic customer service, thrive on customer satisfaction and have a healthy obsession with coffee then we would love for you to get in touch and apply for our Restaurant Team Member opportunity!

Responsibilities

  • Welcoming every customer with a smile and being genuinely friendly at all times
  • Delivering fast, friendly and accurate service to all customers
  • Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager!
  • Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards!
  • Carry out temperature checks and record as per company process!
  • Complete daily and weekly cleaning schedules as per cleaning chart
  • Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
  • Adhering to restaurant performance standards for crew stations and as per shift manager directions
  • Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them.
  • Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations!
  • Report all work related near misses, injuries and illnesses as soon as possible!
  • Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed!

FAQs

What is the job title for this position?

The job title is Restaurant Team Member.

Where is the job location?

The job is located in Ballymena (BT423GA).

What is the salary for this position?

The salary is hourly paid in line with National Minimum Wage.

Is this position full-time or part-time?

Both full-time and part-time positions are available.

What kind of company is Tim Hortons?

Tim Hortons is a quick service restaurant chain known for its Canadian hospitality, serving coffee and bakery items, with a growing presence in the UK.

What qualities are you looking for in a Restaurant Team Member?

We are looking for positive team players with previous customer service experience, excellent communication skills, and flexibility to work varied hours.

What are the key responsibilities of a Restaurant Team Member?

Key responsibilities include welcoming customers, delivering friendly service, resolving customer inquiries, maintaining health and safety standards, and adhering to cleaning schedules.

Do I need experience to apply for this position?

Previous customer service experience in a dynamic environment is preferred, but we are also keen to see passionate individuals who enjoy working with people.

What are the working hours for this role?

The working hours will include early mornings, afternoons, evenings, and weekends, depending on the restaurant's needs.

Is there an opportunity for career growth within the company?

Yes, there are opportunities to grow and carve a career within Tim Hortons as we expand our presence across the UK.

What should I do if I have a question about customer service?

You should attempt to resolve simple customer inquiries, but for more difficult inquiries, refer them to a Manager.

Are there any health and safety guidelines I need to follow while working?

Yes, you must ensure food is prepared and stored according to health and safety standards and wear Personal Protective Equipment (PPE) when instructed.

Will I be required to perform cleaning duties?

Yes, completing daily and weekly cleaning schedules according to the cleaning chart is part of the job responsibilities.

How do I apply for this Restaurant Team Member position?

If you have a passion for customer service and coffee, you can get in touch with us to apply for the opportunity.

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Tim Hortons

Retail & Consumer Goods
Industry
1001-5000
Employees
1964
Founded Year

Mission & Purpose

Tim Hortons is more than a coffee shop – it’s one of the largest restaurant chains in North America and the largest in Canada. Its diverse menu appeals to a broad range of tastes, solidifying its place as one of Canada’s most iconic brands in the process. The company operates in the highly competitive quick-service restaurant sector, part of the broad multi-billion dollar food-service business. Its powerful scale and reach in Canada creates unmatched opportunities, but also the dynamic challenge of leading the industry. Tim Hortons is more than a place to work – it’s a chance to be a part of the driving force behind a company and culture so many people love. Find your role in this growing company and help us serve the neighbourhoods we call home.