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Restaurant Team Member

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Tim Hortons

2mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You must be a positive team player with customer service experience, excellent communication skills, flexibility for various hours, and a passion for customer satisfaction and coffee.
  • You will greet customers warmly, provide fast service, handle inquiries, maintain cleanliness, follow health standards, and assist with restocking while ensuring operational efficiency and safety.

Requirements

  • To apply for the position of Restaurant Team Member you will be a positive team player, who has previous customer service experience within a dynamic, fast paced environment.
  • You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends.
  • If you have a passion for fantastic customer service, thrive on customer satisfaction and have a healthy obsession with coffee then we would love for you to get in touch and apply for our Restaurant Team Member opportunity!

Responsibilities

  • Welcoming every customer with a smile and being genuinely friendly at all times
  • Delivering fast, friendly and accurate service to all customers
  • Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager!
  • Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards!
  • Carry out temperature checks and record as per company process!
  • Complete daily and weekly cleaning schedules as per cleaning chart
  • Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
  • Adhering to restaurant performance standards for crew stations and as per shift manager directions
  • Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them.
  • Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations!
  • Report all work related near misses, injuries and illnesses as soon as possible!
  • Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed!

FAQs

What are the working hours for the Restaurant Team Member position?

The position offers flexible working hours, including early mornings, afternoons, evenings, and weekends.

Is previous experience required for this role?

Yes, previous customer service experience in a dynamic, fast-paced environment is preferred.

What qualities are you looking for in a candidate?

We are looking for a positive team player who possesses excellent communication skills, a strong focus on customer service, and a passion for delivering exceptional guest experiences.

What are the key responsibilities of a Restaurant Team Member?

Key responsibilities include welcoming customers, delivering fast and friendly service, resolving customer inquiries, maintaining food safety standards, and ensuring cleanliness in the restaurant.

What opportunities for career growth are available?

There are opportunities to grow and carve out a career within the expanding Tim Hortons brand as we plan to open hundreds of restaurants in the UK over the next 10 years.

What is the pay rate for this position?

The Restaurant Team Member position offers an hourly rate in line with National Minimum Wage.

Do I need to wear a uniform?

Yes, employees are required to follow correct procedures and reasonable instructions, including wearing Personal Protective Equipment (PPE) when instructed.

What kind of training is provided for new team members?

Comprehensive training will be provided to ensure you meet all operational standards and understand your responsibilities.

What should I do if I encounter a difficult customer inquiry?

You should attempt to resolve simple customer inquiries and refer difficult inquiries to a Manager for assistance.

Are there specific health and safety practices that must be followed?

Yes, all team members must adhere to health and safety standards, complete temperature checks, and maintain preparation and operational areas according to company processes.

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Tim Hortons

Retail & Consumer Goods
Industry
1001-5000
Employees
1964
Founded Year

Mission & Purpose

Tim Hortons is more than a coffee shop – it’s one of the largest restaurant chains in North America and the largest in Canada. Its diverse menu appeals to a broad range of tastes, solidifying its place as one of Canada’s most iconic brands in the process. The company operates in the highly competitive quick-service restaurant sector, part of the broad multi-billion dollar food-service business. Its powerful scale and reach in Canada creates unmatched opportunities, but also the dynamic challenge of leading the industry. Tim Hortons is more than a place to work – it’s a chance to be a part of the driving force behind a company and culture so many people love. Find your role in this growing company and help us serve the neighbourhoods we call home.