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Retail Assistant Manager

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Majestic Wine

2mo ago

Applications are closed

  • Job
    Full-time
    Mid & Senior Level
  • Hospitality & Retail
  • Birmingham

Requirements

  • Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment
  • Be able to demonstrate your ability to deliver exceptional customer experience & service
  • Experience of understanding retail KPIs and how to drive improvements
  • You can prioritise and strategically problem solve in high pressure environments
  • Self-motivated, able to thrive when working alone and as part of a team
  • A can-do attitude with a passion for seeing problems through to solutions
  • Excellent communication and time management skills
  • WSET 2 Qualification is essential. Willingness to work towards WSET 3 Qualification in order to progress to Store Manager
  • Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points

Responsibilities

  • Support your Store Manager in driving the performance and day-to-day operations of your store. Take responsibility of the store and team in their absence.
  • Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
  • Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
  • Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
  • Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
  • Support the recruitment, management & development of the team. Be a sounding board and source of support for more junior team members, feeding back to your Store Manager as appropriate.
  • Support more junior team members to develop their product knowledge and pass their WSET qualifications and continuously develop your own knowledge.
  • Take accountability and pride for the physical appearance and maintenance of your store both internally & externally - ensuring swift reporting and escalation until resolved.
  • Continuously identify opportunities to make improvements which will optimise the operational running of the store.
  • Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
  • Support the cascade of store, regional and business updates and communications.

FAQs

What is the role of a Retail Assistant Manager at Majestic Wine?

The Retail Assistant Manager supports the Store Manager in driving sales performance and overseeing the day-to-day operations of the store. This includes delivering exceptional customer service, optimising KPI performance, and supporting junior team members in their development.

What are the key responsibilities of the Retail Assistant Manager?

Key responsibilities include driving store performance, providing a VIP concierge service to customers, managing tastings, supporting the recruitment and development of the team, maintaining the store's appearance, and ensuring compliance with internal policies.

What experience is required for this position?

Candidates should have experience working in a fast-paced, target-driven retail or hospitality environment, a strong ability to deliver exceptional customer service, and an understanding of retail KPIs to drive improvements.

Is a WSET qualification required?

Yes, a WSET Level 2 qualification is essential. Candidates should also be willing to work towards a WSET Level 3 qualification to progress to the Store Manager position.

What skills are important for a Retail Assistant Manager?

Important skills include excellent communication and time management, strategic problem-solving in high-pressure environments, self-motivation, and a can-do attitude focused on finding solutions.

What benefits does Majestic Wine offer to their Retail Assistant Managers?

Benefits include a competitive salary with performance bonuses, discounts, career development opportunities, incentives for travel, a pension plan, life assurance, uniform provision, generous holiday entitlement, access to wine tasting events, and company sick pay.

What are the contract specifics for this role?

The contract is permanent, with options for 39 and 45 hours per week.

Where is the Retail Assistant Manager position located?

The position is located in the South Birmingham area.

How does Majestic Wine support career development for employees?

Majestic Wine is passionate about nurturing internal talent, offering career progression supported by excellent in-house training schemes and continuous support throughout one's career.

How can I apply for this position?

Interested candidates can apply for the position as specified in the job posting. It’s advised to do so promptly, as roles may close earlier due to high volumes of applicants.

Majestic Wine

The UK's largest drinks retailer, helping you discover the wines, beers and spirits you'll love.

Manufacturing & Electronics
Industry
1001-5000
Employees
1980
Founded Year

Mission & Purpose

Majestic is the UK’s largest specialist wine retailer. We began in London more than 40 years ago and today have more than 200 stores nationwide. Our focus is to help our customers discover wines, beers and spirits they'll love. So we always go one step further to ensure they have a fantastic personalised experience in store – whether that's through our in-store tasting counters, expert recommendations, a no-quibble refund guarantee, free glass hire, a carry-to-car service and much more. As the UK's specialist, it's our responsibility to have a market-leading, innovative range. That's why our multi-award-winning buying team is always on the hunt for products that combine real quality with value. And each of our 1,400 wines, beers and spirits has something truly special to offer. We pride ourselves on our friendly, expert colleagues both in the Support Centre and in our stores – our key strength is over 1,000 WSET trained colleagues offering knowledgeable service across all channels. In fact, we’re one of Europe’s biggest wine educators.