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Retail Assistant Manager

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American Golf

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Dublin

AI generated summary

  • You need a passion for golf and customer service, strong leadership abilities, operational efficiency, problem-solving skills, excellent communication, and adaptability to manage store tasks effectively.
  • You will drive sales and customer service, monitor market trends, manage operations and compliance, ensure health and safety, and lead, coach, and train your team effectively.

Requirements

  • Passion for Golf and Customer Service: A strong enthusiasm for golf and a commitment to delivering exceptional service, prioritising customer needs.
  • Leadership Skills: Proven ability to lead, motivate, and develop a team, with a focus on coaching and supporting individual growth.
  • Operational Efficiency: Experience managing store operations effectively, including compliance with policies and stock management.
  • Problem-Solving Skills: Strong ability to make informed decisions based on store data and customer feedback.
  • Excellent Communication: Strong communication and listening skills, with the ability to build rapport with customers and team members.
  • Adaptability: Organised and proactive in managing store tasks and challenges.

Responsibilities

  • Sales and Customer Service: Ensuring the sales process is effectively delivered and maintaining high standards of customer service through regular coaching.
  • Market Awareness: Staying updated on golf trends and competitor activities to suggest proactive business strategies.
  • Operations Management: Ensuring compliance with company policies and procedures, analysing store data, and driving operational efficiency.
  • Health & Safety Commitment: Maintaining a safe and welcoming environment while promoting a positive health and safety culture.
  • Leadership: Motivating and coaching your team, assisting in recruitment, and conducting effective training and performance reviews.

FAQs

What is the main focus of the Assistant Manager role at American Golf?

The main focus is to support the Store Manager in leading, motivating, and developing the team to maximize sales potential and exceed customer expectations.

Is prior experience in retail necessary for this position?

While prior experience in retail is beneficial, a strong passion for golf and a commitment to delivering exceptional customer service are key factors for success in this role.

What kind of support does American Golf provide for employee well-being?

American Golf offers an Employee Assistance Program for 24/7 support, life assurance, health cover options, and various flexible benefits that prioritize employee well-being.

Are there opportunities for professional growth within American Golf?

Yes, American Golf supports professional growth by providing assistance for qualifications and offering exclusive discounts with partner brands.

How does American Golf promote a positive work environment?

American Golf promotes a positive work environment by valuing diversity, fostering an inclusive culture, and recognizing the hard work of its employees through rewards and flexible benefits.

What is the commission structure for this role?

The role includes commission-based earnings that grow with your success, alongside generous discounts on golf products.

Do employees have the option to take additional holiday days?

Yes, employees can earn extra days off with length of service, and they also have the option to purchase additional holidays.

What qualities are necessary for a successful Assistant Manager at American Golf?

Successful candidates should exhibit passion for golf and customer service, strong leadership skills, operational efficiency, problem-solving abilities, excellent communication, and adaptability.

How does American Golf ensure customer service standards are maintained?

American Golf ensures customer service standards are maintained through regular coaching and support for the team to deliver an effective sales process.

Does American Golf emphasize health and safety in the workplace?

Yes, American Golf maintains a safe and welcoming environment while promoting a positive health and safety culture among employees.

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American Golf

Europe's largest golf retailer!

Retail & Consumer Goods
Industry
501-1000
Employees
1978
Founded Year

Mission & Purpose

American Golf is Europe’s largest golf retailer. We have over 95 stores in the UK and Republic of Ireland. We stock a full range of golf equipment for golfers of all levels including irons, drivers, putters, package sets, balls, shoes, clothing, plus much more. Both in-store and online we have our expert teams on hand to help with any golfing query there may be. Most of our store managers are keen golfers and the average handicap of our staff is 7 but you don't need to be a pro to be a part of our growing team.

Benefits

  • Employee Discount

    Take advantage of generous discounts for you, your family, and your friends, across our stores, restaurants, and leisure sites.

  • Birthday Leave

    Take advantage of generous discounts for you, your family, and your friends, across our stores, restaurants, and leisure sites.

  • Commission & Bonus

    At American Golf we reward hard work with a competitive commission scheme across our retail sites, a retail management and retail support centre bonus scheme.

  • Holiday Purchase Scheme

    We understand the importance of work-life balance and understand that some employees may want to take additional time off throughout the year. As such, we offer our team the opportunity to purchase up to five additional days of annual leave each year.

  • Learning & Development

    We are passionate about developing our people and helping everybody realise their potential. Whether this involves learning on the job from a more experienced member of the team, attending one of our regular courses, our online learning platform or learning from an external resource.

  • Lifestyle Benefits

    Other benefits on offer are: Dental Plan, an Employee Assistance Programme with health and well-being advice plus 24/7 access to a doctor, online retail discounts and a Cycle to Work scheme.