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Retail Assistant Store Manager (Wood Green)

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Three UK

2mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • London
  • Quick Apply

AI generated summary

  • You should have team management experience, a passion for customer service, a track record of exceeding sales targets, and a focus on developing team members.
  • You will support store operations, drive KPI achievement, deliver excellent customer service, coach your team, and assist the Store Manager in daily tasks.

Requirements

  • Working in a store management team to organise and support a team
  • A passion for customer service and leading by example
  • Experience working to and exceeding sales targets and KPI's
  • Experiencing managing a team and focusing on development

Responsibilities

  • Support the running of our retail stores and achieve KPI's
  • Ensure we always deliver unbeatable customer service and leading by example
  • Support a team in encouraging customers to enjoy our products - ensuring Advisors drive sales
  • Provide day to day operational assistance to the Store Manager
  • Coaching and developing your team to achieve high performance

FAQs

What is the main responsibility of the Assistant Store Manager at Three UK?

The main responsibility of the Assistant Store Manager is to support the Store Manager in running the retail store, achieving KPIs, delivering exceptional customer service, coaching the team, and driving sales.

Is previous experience in the mobile phone industry required for this role?

No, previous mobile phone industry experience is not essential. The ability to coach and build rapport with customers and colleagues is more important.

What kind of training and development opportunities are available for this position?

The company offers training courses and career development opportunities, including the chance to progress to Store Manager and beyond.

What are the working hours for the Assistant Store Manager position?

Specific working hours are not mentioned, but it is expected that the Assistant Store Manager will support the day-to-day operations of the store, which may include various shifts.

What benefits are provided to employees in this position?

Benefits include a brand-new smartphone on an unlimited data plan, competitive salary with additional on-track earnings, 28 days leave plus 3 personal days, a Headspace subscription, employee discounts, and family access to a digital GP.

What qualities are important for an Assistant Store Manager at Three UK?

Important qualities include a passion for customer service, leadership skills, experience in managing a team, and the ability to exceed sales targets and KPIs.

Is the company committed to diversity and inclusion?

Yes, Three UK is committed to equality in employment and growing a diverse workforce, ensuring that all individuals feel they belong and are valued.

How does Three UK handle requests for reasonable adjustments during the interview process?

Three UK is a Disability Confident Employer and encourages candidates to let them know when they apply if they need any reasonable adjustments to support their interview process.

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Three UK

Three is a connectivity company focused on providing better connectivity, every day, for every customer.

Telecommunications
Industry
1001-5000
Employees
2003
Founded Year

Mission & Purpose

Three is a telecommunications company based in the UK that provides mobile and broadband services to customers. As one of the leading mobile network operators, Three offers a wide range of products and services, including mobile phone plans, SIM cards, mobile broadband, and home broadband solutions. Their ultimate mission is to connect people and enable seamless communication through reliable and high-quality networks. Three aims to provide innovative and affordable telecommunications solutions to meet the evolving needs of their customers. With a commitment to delivering excellent customer service and staying at the forefront of technological advancements, Three strives to enhance connectivity and enrich the digital experiences of individuals and businesses across the UK.

Culture & Values

  • We focus on the Customer

    Our growth depends on the trust of our customers. We strive to give them reasons to stay loyal to us by considering what they care about. Delivering the best customer experience and services means listening closely to all our customers, taking their feedback into account, and continuously enhancing our offerings based on the feedback they provide.

  • Go beyond the expected

    We believe everything we do will make a difference. Which is why ‘good enough’ just won't do for us. This ambition and passion to provide our customers with the best service and experience is what makes us push the boundaries, both our own and those of the industry. We know that being a leader means keeping a flexible mindset. We never rest on our laurels or do things the way they've always been done just because they've always been done that way. That doesn’t mean we aren’t rigorous in applying experience to new challenges ahead. But if turning great ideas into reality means we need to reinvent the rules a little, then that’s what we’ll do.

  • Work as one Team

    We believe that anything is possible when everybody works as one to reach the same objective. Opinions are valued and constructive feedback helps the flow of information, skills, and knowledge. It’s not about consensus, but about living and breathing collaboration. We provide our teams with the right tools and support to do their best work. Our goal is to find the best solution to any question at hand, and we encourage everybody to contribute.

  • Take Responsibility

    Taking initiative is a question of mindset here, rather than a sign of seniority. It applies to everybody, no matter where you are in the company. It’s all about making things happen and keeping promises. It’s owning your role and being the subject matter expert people know they can rely on. It’s proactively coming up with solutions rather than flagging problems. It’s making sure all actions match your words and you finish what you started. It’s standing up for your point of view and owning up to your mistakes. In other words, it’s inspiring others by being the best you can be.

  • Appreciate each other

    At Three, we value every individual for who they are and what they bring to the table. Therefore, respect and appreciation are at the heart of everything we do. This includes how we build our business to how we treat each other and our customers. We enable respect by living and breathing these behaviours: we're open, honest, and clear, we're approachable and supportive, we're respectful and acknowledging and we're flexible and empowering. This is what builds trust and allows us to be the best we can be to achieve our objectives.

Benefits

  • Pension with 4.5% employer contribution.

  • Dental care

  • High quality private healthcare through Bupa for you and your family

  • Get discounts on 3,300 gyms, health clubs and yoga studios nationwide.

  • Cycle to work scheme