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Retail Crew

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  • Job
    Full-time
    Entry Level

Requirements

  • WHAT YOU’LL BRING TO FINISTERRE
  • You share our love of the sea and our brand values. You care about our planet and want to share your passion for protecting it with others.
  • You are a people person. You genuinely like talking to others, are outgoing and approachable. You bring a sense of fun, enthusiasm and passion to everything you do and work well on your own and as part of a team.
  • You are self-motivated. You are proactive and committed in your own personal development, education and training.
  • To be willing to take on new and ad hoc tasks when required.
  • Previous experience in a customer focused role.
  • A strong understanding of exceptional customer service.
  • Knowledge of retail operations.
  • Important: The successful candidate must, by the start of their employment, have permission to work in the UK. Please note that Finisterre are not licensed to sponsor overseas workers.

Responsibilities

  • Customer Experience
  • Create an engaging customer relationship, through sharing genuine experience, personal interests and adventure.
  • To understand and communicate our POD within our product range authentically through own experience and technical knowledge.
  • Openness and honesty in all situations and to take appropriate actions where necessary to ensure a high standard of customer service.
  • Build a loyal customer base and positive relationships throughout the Finisterre community, champion your store as a community hub both within our own events and externally.
  • Commercial
  • Contribute to the commercial success of the store through delivering sale targets and KPI’s. Rising to the challenging targets, embracing change and walking through the door with a positive attitude.
  • Exceed customers’ expectations and maximise sales potential through our multi-channel offer effectively.
  • Contribute to the timely execution of all launches, promotions and campaigns in store.
  • Operations
  • Optimise conversion through ensuring that visual merchandising and presentation guidelines are followed at all times.
  • Maintaining high security through service, shop floor awareness and ensuring all security measures are adhered to.
  • Ensure all health and safety policies are adhered to at all times.
  • Maintain a high standard of housekeeping throughout the store and back of house.
  • Ensure that the shop floor is always fully stocked through effective use of our replenishment systems.
  • Contribute to the continuous improvement of operations, always seeking better more efficient practices and feeding back to store managers on potential changes.
  • People
  • Actively participate in the team by helping others and building positive relationships throughout the store.
  • Be responsible for own personal development and actively seek opportunities for improvement through internal and external sources.
  • Adhere to all current policy and procedure laid out by Finisterre.
  • Bring our values to life

FAQs

What is the job title for this position?

The job title is Retail Crew.

Where is the Finisterre store located that is hiring?

The Finisterre store that is hiring is located in St Ives.

What is the pay rate for the Retail Crew position?

The pay rate for the Retail Crew position is £12.00 per hour.

What type of contract is being offered for this role?

A part-time, permanent contract of 10 hours is being offered for this role.

What are the key responsibilities of the Retail Crew?

Key responsibilities include delivering exceptional customer experiences, contributing to sales targets, ensuring operational excellence, and participating in team collaboration.

Is previous retail experience required for this position?

Yes, previous experience in a customer-focused role is required.

What are the core values that candidates should share with Finisterre?

Candidates should share a love for the sea and the brand's values of being Brave, Honest, and Driven.

What kind of benefits does Finisterre offer?

Finisterre offers benefits such as a discretionary bonus scheme, a pension scheme, 25 days holiday plus bank holidays, product discounts, life assurance, wellbeing programs, and paid volunteering opportunities.

Is there any opportunity for career growth within the company?

Yes, there are opportunities for long-term career growth and personal development within Finisterre.

Do I need to have permission to work in the UK before applying?

Yes, the successful candidate must have permission to work in the UK before the start of their employment.

Are there any training programs available for employees?

Yes, employees will have access to individual training and development plans.

Does Finisterre promote diversity and inclusion?

Yes, Finisterre is committed to building diverse and inclusive teams and encourages everyone to be themselves at work.

Finisterre designs functional product for those that share a love of the sea.

Retail & Consumer Goods
Industry
201-500
Employees
2003
Founded Year

Mission & Purpose

It started in 2003 in a flat above a surf shop with an innovative fleece that was designed to keep out chill winds and warm up cold bodies. Since these early days, driven by those who have jumped on board, supported by our customers and suppliers, the brand and product has widened beyond these original beginnings. Yet from our cliff top workshop in St. Agnes, we stay true to our original design ethos of functionality and sustainability brought to life in an understated style and identity, always remaining committed to product, environment and people. The name of one of the most rugged headlands that bravely bears the full brunt of the North Atlantic gales, and a former shipping forecast area, Finisterre literally means end of the earth or land’s end. The place where land ends has intrigued man for centuries, fostering both a real and a romantic relationship with the sea; a relationship that runs deep in our narrative. Since day one we have taken a pioneering approach to making better and more sustainable product, challenging and innovating, seeking alternatives to what has gone before. We’re committed to making informed decisions about our impact on the environment and are constantly trying to push boundaries to make the best product we can. In our eyes this is gear that will be with you the longest; and the longer you have it, the more attached to it you become

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