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Retail Customer Advisor - Edinburgh - 20 hours

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Three UK

Jul 6

Applications are closed

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • Edinburgh

Requirements

  • Experience in a customer facing role
  • Awesome communication skills
  • Willingness to learn

Responsibilities

  • Understanding each customer and their needs
  • Setting the bar on coverage, reliability and customer care
  • Solving queries for customer quickly
  • Providing amazing experiences that make people feel good
  • Achieving personal and store KPI’s
  • Matching our products and services to our customer’s needs and selling them our amazing state of the art products and services.
  • Drive our customer experience by engaging in great conversations with customers and ensuring they leave our stores happy.
  • Offer solutions to customers with general mobile or network queries (we’ll teach you how to answer these!)
  • Typically working 4 days per week, including weekends.

FAQs

What is the role of a Retail Customer Advisor at Three UK?

The Retail Customer Advisor at Three UK is responsible for understanding customer needs, providing excellent customer care, solving queries quickly, delivering amazing experiences, achieving personal and store KPIs, and matching products and services to customer requirements.

What are the working hours for this position?

This position typically requires working 20 hours per week, which includes 4 days of work, including weekends.

What is the pay rate for this job?

The pay rate for this job is £12 per hour.

Are there any performance-related bonuses?

Yes, there is an on-target bonus of 25% that is paid out monthly based on the store's performance, along with individual bonus accelerators for high performers.

What kind of benefits does this role offer?

The role offers benefits such as a brand new smartphone on an Unlimited data plan, great discounts through the Perks at Work scheme, and access to training courses and career development opportunities.

Do I need prior knowledge of Three UK's products to apply?

No prior knowledge of the products is necessary. A willingness to learn and the ambition to succeed are valued more highly.

What qualifications or experience do I need to apply?

Candidates should have experience in a customer-facing role, excellent communication skills, and a willingness to learn.

How does Three UK support diversity and inclusion?

Three UK values diversity and inclusion, aiming to create an environment where everyone feels they belong, regardless of race, gender identity, sexual orientation, age, religion, disability, marital status, family status, or civil status.

What should I do if I need reasonable adjustments during the interview process?

If you need any reasonable adjustments, you should inform Three UK when you apply so that they can support you throughout the interview process.

What does the company seek in a Retail Customer Advisor?

The company seeks individuals who are customer-focused, willing to go beyond the expected to wow customers, and who can work as part of a team to enhance the overall customer experience.

Three UK

Three is a connectivity company focused on providing better connectivity, every day, for every customer.

Telecommunications
Industry
1001-5000
Employees
2003
Founded Year

Mission & Purpose

Three is a telecommunications company based in the UK that provides mobile and broadband services to customers. As one of the leading mobile network operators, Three offers a wide range of products and services, including mobile phone plans, SIM cards, mobile broadband, and home broadband solutions. Their ultimate mission is to connect people and enable seamless communication through reliable and high-quality networks. Three aims to provide innovative and affordable telecommunications solutions to meet the evolving needs of their customers. With a commitment to delivering excellent customer service and staying at the forefront of technological advancements, Three strives to enhance connectivity and enrich the digital experiences of individuals and businesses across the UK.

Culture & Values

  • We focus on the Customer

    Our growth depends on the trust of our customers. We strive to give them reasons to stay loyal to us by considering what they care about. Delivering the best customer experience and services means listening closely to all our customers, taking their feedback into account, and continuously enhancing our offerings based on the feedback they provide.

  • Go beyond the expected

    We believe everything we do will make a difference. Which is why ‘good enough’ just won't do for us. This ambition and passion to provide our customers with the best service and experience is what makes us push the boundaries, both our own and those of the industry. We know that being a leader means keeping a flexible mindset. We never rest on our laurels or do things the way they've always been done just because they've always been done that way. That doesn’t mean we aren’t rigorous in applying experience to new challenges ahead. But if turning great ideas into reality means we need to reinvent the rules a little, then that’s what we’ll do.

  • Work as one Team

    We believe that anything is possible when everybody works as one to reach the same objective. Opinions are valued and constructive feedback helps the flow of information, skills, and knowledge. It’s not about consensus, but about living and breathing collaboration. We provide our teams with the right tools and support to do their best work. Our goal is to find the best solution to any question at hand, and we encourage everybody to contribute.

  • Take Responsibility

    Taking initiative is a question of mindset here, rather than a sign of seniority. It applies to everybody, no matter where you are in the company. It’s all about making things happen and keeping promises. It’s owning your role and being the subject matter expert people know they can rely on. It’s proactively coming up with solutions rather than flagging problems. It’s making sure all actions match your words and you finish what you started. It’s standing up for your point of view and owning up to your mistakes. In other words, it’s inspiring others by being the best you can be.

  • Appreciate each other

    At Three, we value every individual for who they are and what they bring to the table. Therefore, respect and appreciation are at the heart of everything we do. This includes how we build our business to how we treat each other and our customers. We enable respect by living and breathing these behaviours: we're open, honest, and clear, we're approachable and supportive, we're respectful and acknowledging and we're flexible and empowering. This is what builds trust and allows us to be the best we can be to achieve our objectives.

Benefits

  • Pension with 4.5% employer contribution.

  • Dental care

  • High quality private healthcare through Bupa for you and your family

  • Get discounts on 3,300 gyms, health clubs and yoga studios nationwide.

  • Cycle to work scheme