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Retail Customer Advisor (Tunbridge Wells) - 24 hours

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Three UK

Jun 27

Applications are closed

  • Job
    Part-time
    Entry & Junior Level
  • Hospitality & Retail
  • London

Requirements

  • Experience in a customer facing role
  • Awesome communication skills
  • Willingness to learn

Responsibilities

  • Understanding each customer and their needs
  • Setting the bar on coverage, reliability and customer care
  • Solving queries for customer quickly
  • Providing amazing experiences that make people feel good
  • Achieving personal and store KPI’s
  • Matching our products and services to our customer’s needs and selling them our amazing state of the art products and services.
  • Drive our customer experience by engaging in great conversations with customers and ensuring they leave our stores happy.
  • Offer solutions to customers with general mobile or network queries (we’ll teach you how to answer these!)
  • Typically working 3-4 days per week, including weekends.
  • To achieve this, we need people who are customer focused. People who go beyond the expected and work as one team. People who can wow our customers. Showing them how technology can elevate everyday moments into something truly special.
  • Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
  • Just a heads up. You don’t need knowledge in our products, the ambition and drive to learn will do just fine.

FAQs

What is the job title for this position?

The job title is Retail Customer Advisor.

Where is this job located?

This job is located in Tunbridge Wells.

How many hours will I be expected to work?

You will be expected to work 24 hours per week.

What does the job involve?

The role involves understanding customer needs, providing excellent customer service, solving queries, matching products and services to customers, achieving personal and store KPIs, and driving customer experience.

Do I need to have knowledge about the products before applying?

No, you don’t need prior knowledge of the products; the company values ambition and a willingness to learn.

What kind of training will I receive?

You will receive great training courses to help you develop your skills and career opportunities.

What is the pay rate for this position?

The pay rate is £12 per hour.

Is there a bonus structure in place?

Yes, there is an on-target bonus of 25%, paid out monthly based on your store's performance, along with individual bonus accelerators for high performers.

What are the working days typically like?

You will typically work 3-4 days per week, including weekends.

What kind of experience is required for this role?

Experience in a customer-facing role is required, along with awesome communication skills and a willingness to learn.

Are there any additional benefits to this role?

Yes, you will receive a brand new smartphone on an Unlimited data plan and great discounts through the Perks at Work scheme.

What is the company culture like?

The company values diversity and inclusion, aiming to create an environment where everyone feels they belong and can support one another while delivering for customers.

Three UK

Three is a connectivity company focused on providing better connectivity, every day, for every customer.

Telecommunications
Industry
1001-5000
Employees
2003
Founded Year

Mission & Purpose

Three is a telecommunications company based in the UK that provides mobile and broadband services to customers. As one of the leading mobile network operators, Three offers a wide range of products and services, including mobile phone plans, SIM cards, mobile broadband, and home broadband solutions. Their ultimate mission is to connect people and enable seamless communication through reliable and high-quality networks. Three aims to provide innovative and affordable telecommunications solutions to meet the evolving needs of their customers. With a commitment to delivering excellent customer service and staying at the forefront of technological advancements, Three strives to enhance connectivity and enrich the digital experiences of individuals and businesses across the UK.

Culture & Values

  • We focus on the Customer

    Our growth depends on the trust of our customers. We strive to give them reasons to stay loyal to us by considering what they care about. Delivering the best customer experience and services means listening closely to all our customers, taking their feedback into account, and continuously enhancing our offerings based on the feedback they provide.

  • Go beyond the expected

    We believe everything we do will make a difference. Which is why ‘good enough’ just won't do for us. This ambition and passion to provide our customers with the best service and experience is what makes us push the boundaries, both our own and those of the industry. We know that being a leader means keeping a flexible mindset. We never rest on our laurels or do things the way they've always been done just because they've always been done that way. That doesn’t mean we aren’t rigorous in applying experience to new challenges ahead. But if turning great ideas into reality means we need to reinvent the rules a little, then that’s what we’ll do.

  • Work as one Team

    We believe that anything is possible when everybody works as one to reach the same objective. Opinions are valued and constructive feedback helps the flow of information, skills, and knowledge. It’s not about consensus, but about living and breathing collaboration. We provide our teams with the right tools and support to do their best work. Our goal is to find the best solution to any question at hand, and we encourage everybody to contribute.

  • Take Responsibility

    Taking initiative is a question of mindset here, rather than a sign of seniority. It applies to everybody, no matter where you are in the company. It’s all about making things happen and keeping promises. It’s owning your role and being the subject matter expert people know they can rely on. It’s proactively coming up with solutions rather than flagging problems. It’s making sure all actions match your words and you finish what you started. It’s standing up for your point of view and owning up to your mistakes. In other words, it’s inspiring others by being the best you can be.

  • Appreciate each other

    At Three, we value every individual for who they are and what they bring to the table. Therefore, respect and appreciation are at the heart of everything we do. This includes how we build our business to how we treat each other and our customers. We enable respect by living and breathing these behaviours: we're open, honest, and clear, we're approachable and supportive, we're respectful and acknowledging and we're flexible and empowering. This is what builds trust and allows us to be the best we can be to achieve our objectives.

Benefits

  • Pension with 4.5% employer contribution.

  • Dental care

  • High quality private healthcare through Bupa for you and your family

  • Get discounts on 3,300 gyms, health clubs and yoga studios nationwide.

  • Cycle to work scheme