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Retail Customer Service Coordinator /

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  • Job
    Full-time
    Junior Level
  • Toronto, +2

Requirements

  • What you’ll need
  • To begin your career with us, you’ll have:
  • Minimum 1 to 2 years relevant experience; retail or service industry experience is preferred
  • High School education or equivalent experience
  • Excellent problem solving and communication skills including verbal, written and active listening
  • Exceptional Customer Service skills with ability to identify stated and unstated Customer and Associate inquiries and needs, Strong technical knowledge of register operations
  • The ability to set up and maintain a warehouse environment

Responsibilities

  • Supporting a culture of high-quality customer service by maintaining operational standards. Providing clear communication on updates and changes, and training Associates in service area policies and procedures.
  • Demonstrating ability to plan, prioritize tasks, and provide direction to Associates in collaboration with the management team.
  • Training and developing associates on merchandise presentation and customer service excellence, encouraging an environment of collaboration and continuous improvement.
  • Play a crucial role in improving the shopping experience by coordinating and driving the timely movement of merchandise, ensuring the sales floor is visually appealing and aligned with presentation standards.
  • Contributing to sales and trend influence by crafting inspirational displays in high-impact areas, driving the store’s fashion, brand, and value strategy through dynamic feature changes.

FAQs

What is the role of a Retail Customer Service Coordinator?

The Retail Customer Service Coordinator is responsible for supporting customer service excellence, training associates, maintaining operational standards, and enhancing the shopping experience through effective merchandise presentation and coordination.

What qualifications are required for this position?

A minimum of 1 to 2 years of relevant experience in retail or the service industry is preferred, along with a high school education or equivalent experience.

What skills are important for this role?

Important skills include excellent problem-solving and communication abilities, exceptional customer service skills, familiarity with register operations, and the ability to set up and maintain a warehouse environment.

What is the hourly pay range for this position?

The hourly pay range for this position is $18.55 to $23.19, but actual pay may vary based on skills, experience, and local labor market demands.

What kind of training will I receive in this role?

You will receive dedicated training and on-the-job resources aimed at enhancing your development, including training on merchandise presentation and customer service excellence.

What benefits do eligible associates receive?

Eligible associates can enjoy a unique inclusive culture, merchandise discounts for themselves and their eligible family members, and access to an Associate and Family Assistance Program to support healthy living.

How does this role contribute to the store's overall success?

The Retail Customer Service Coordinator plays a crucial role in improving the shopping experience by ensuring merchandise is visually appealing and aligned with presentation standards, which can influence sales and customer satisfaction.

Are there opportunities for recognition within the company?

Yes, associates have opportunities for recognition, such as being named a "TJX Joy Ambassador," celebrating teamwork, support, and contributions to the company's culture.

Is there room for growth within the company?

Yes, there are opportunities for growth and advancement as associates can continually develop their skills and take on additional responsibilities in various facets of the store.

Is TJX Canada an equal opportunity employer?

Yes, TJX Canada is an equal opportunity employer committed to the inclusion and accommodation of all individuals.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

The TJX Companies, Inc. operates as a global retail giant, managing various discount department stores such as T.J. Maxx, Marshalls, and HomeGoods. Their ultimate mission is to provide customers with high-quality, brand-name merchandise at exceptional values. Their purpose is to offer a diverse range of products, from apparel to home goods, while maintaining a commitment to customer satisfaction and operational excellence. The company strives to create a dynamic and inclusive workplace, supporting the professional growth of its employees across its global network.