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Retail Customer Service Representative

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The Brick

Aug 13

Applications are closed

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Barrie

Requirements

  • Strong customer service focus
  • Team oriented
  • High school diploma or equivalent
  • Exceptional communication skills, both written and verbal
  • Proven ability to multitask and maintain organization
  • Proficiency with computers and Microsoft Office programs
  • Flexibility to work all shifts, including evenings and weekends, as required

Responsibilities

  • Respond to customer inquiries and offer solutions in a courteous and professional manner
  • Follow up with customers to identify and support their needs
  • Promote customer loyalty by providing exceptional customer support
  • Review and follow up on order reports on a daily basis
  • Other duties as assigned

FAQs

What is the primary role of a Retail Customer Service Representative at The Brick?

The primary role is to respond to customer inquiries, provide solutions, promote customer loyalty, and follow up on order reports, all while delivering exceptional customer support.

What qualifications are required for this position?

The qualifications required include a strong customer service focus, team orientation, a high school diploma or equivalent, exceptional communication skills, proven multitasking ability, proficiency with computers and Microsoft Office programs, and flexibility to work various shifts, including evenings and weekends.

What kind of benefits can I expect if I work at The Brick?

Employees can expect a flexible and comprehensive benefits package, including Health, Dental, and Paramedical Services, a competitive remuneration package, access to personal and professional development, employee discounts, and opportunities for career progression.

How does The Brick support employee development?

The Brick offers plenty of access to ongoing personal and professional development, along with career progression potential within the company.

Can I apply for this job if I have a disability?

Yes, The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process.

How should I apply for the Retail Customer Service Representative position?

To apply, please contact the recruitment team at careers@thebrick.com, attach your CV, and explain why you would be a great fit for The Brick.

Is team spirit important for this role?

Yes, a winning combination of team spirit and a desire for career-focused growth is essential for a rewarding experience in this role.

Retail & Consumer Goods
Industry
5001-10,000
Employees
1971
Founded Year

Mission & Purpose

The Brick Ltd. is one of Canada's largest volume retailers of furniture, mattresses, appliances and home electronics. The company was founded as The Brick Warehouse LP in Edmonton, Alberta with the first warehouse opening on September 1, 1971. Its first expansion was to Fort McMurray, Alberta in the 1970s and later acquired a competitor in the city of Calgary. Over the past 35 years, The Brick has expanded across Canada and now operates 194 retail stores (including 20 franchise locations) in the provinces of Alberta, British Columbia, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Prince Edward Island, Nova Scotia, the Yukon and the Northwest Territories. (Quebec stores are branded simply as Brick.) In addition, the Brick Group Income Fund operates distribution centres in Calgary, Edmonton, Vancouver, Winnipeg, Toronto and Montreal. In March 2004, the company acquired United Furniture Warehouse which had 81 locations throughout Canada at the time.[2] In 2006, 24 stores were rebranded as "The Brick" in a strategic attempt to save on advertising costs and increase sales. On November 11, 2012, The Brick announced that competitor Leon's would acquire the company for $700 million subject to approval of shareholders. Following the acquisition, Leon's plans to maintain the two separate chains.

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