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Retail Driver

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Majestic Wine

2mo ago

  • Job
    Full-time
    Entry Level
  • Hospitality & Retail
  • £15K
  • London

AI generated summary

  • You must have a full manual driving licence for 12+ months, be comfortable lifting 18kg, drive confidently in Central London, and deliver exceptional customer service with a problem-solving attitude.
  • You will deliver orders, maintain the van, ensure customer satisfaction, communicate delivery times, and drive safely while representing the brand positively.

Requirements

  • Hold a full UK/EU/EEA manual driving licence for at least 12 months with no more than 6 penalty points
  • Be able and comfortable with carrying up to 18kg weight (equivalent of 2 wine boxes)
  • Confident in driving in Central London
  • Excellent time-management, delegation and problem-solving skills
  • Be able to deliver exceptional customer experience & service to every single customer every time
  • A positive can-do attitude with a passion for seeing problems through to solutions

Responsibilities

  • Be the face of Majestic to our delivery customers, ensuring excellent customer service and experience
  • Picking deliveries and loading the van
  • Ensure the van is maintained to a high standard. You take pride in the van by ensuring it is clean and all compliance checks are carried out in a timely manner
  • Delivery into the customer’s house, work place or venue with a smile and a helpful attitude (which can include flights of stairs!)
  • Clear communication with customers to book in deliveries and to provide them with an update on delivery time slot
  • Constantly finding ways to be more efficient with the driving time, understanding the cost impact on inefficient delivery runs
  • Be an ambassador for Majestic whilst driving. You must be able to drive confidently and safely

FAQs

What is the primary role of a Majestic Wine Driver?

The primary role of a Majestic Wine Driver is to manage the end-to-end delivery process while providing excellent customer service. This involves being the face of Majestic to delivery customers, picking deliveries, loading the van, and delivering products with a smile and a helpful attitude.

What are the key responsibilities of a Retail Driver at Majestic Wine?

Key responsibilities include providing excellent customer service, picking deliveries and loading the van, maintaining the van to a high standard, delivering to various locations, communicating with customers about delivery times, optimizing driving efficiency, and driving confidently and safely as an ambassador for Majestic.

What are the driving requirements for this position?

Candidates must hold a full UK/EU/EEA manual driving licence for at least 12 months and have no more than 6 penalty points. Additionally, they should be comfortable driving in Central London.

Are there any physical requirements for the Retail Driver role?

Yes, candidates should be able and comfortable carrying up to 18kg in weight, which is equivalent to two wine boxes.

What skills are essential for a Majestic Wine Driver?

Essential skills include excellent time-management, delegation and problem-solving abilities, the capability to deliver exceptional customer service, a positive can-do attitude, and a passion for finding solutions to problems.

What benefits do employees receive as a Retail Driver at Majestic Wine?

Employees enjoy benefits such as an uncapped quarterly performance bonus, up to 20% staff discount, 29 days of holiday (prorated for part-time contracts), life assurance valued at 2x their annual salary, access to Retail Trust benefits, a contributory company pension plan, opportunities for fantastic incentives and prizes, as well as career development and training support.

Is there any training provided for new employees in this role?

Yes, full training is provided for the first 3 months, along with continued support throughout the career with Majestic Wine.

What qualities are Majestic Wine looking for in a Retail Driver?

Majestic Wine is looking for candidates with a positive attitude, a commitment to exceptional customer service, the ability to manage time efficiently, and a strong sense of responsibility towards their work and the vehicle they operate.

Majestic Wine

The UK's largest drinks retailer, helping you discover the wines, beers and spirits you'll love.

Manufacturing & Electronics
Industry
1001-5000
Employees
1980
Founded Year

Mission & Purpose

Majestic is the UK’s largest specialist wine retailer. We began in London more than 40 years ago and today have more than 200 stores nationwide. Our focus is to help our customers discover wines, beers and spirits they'll love. So we always go one step further to ensure they have a fantastic personalised experience in store – whether that's through our in-store tasting counters, expert recommendations, a no-quibble refund guarantee, free glass hire, a carry-to-car service and much more. As the UK's specialist, it's our responsibility to have a market-leading, innovative range. That's why our multi-award-winning buying team is always on the hunt for products that combine real quality with value. And each of our 1,400 wines, beers and spirits has something truly special to offer. We pride ourselves on our friendly, expert colleagues both in the Support Centre and in our stores – our key strength is over 1,000 WSET trained colleagues offering knowledgeable service across all channels. In fact, we’re one of Europe’s biggest wine educators.