Logo of Huzzle

Retail Manager

image

TUI

3d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Cambridge

AI generated summary

  • You must lead by example in customer service, motivate a team, manage multiple tasks, adapt to change, mentor effectively, and work varied shifts.
  • You will inspire and coach your team, resolve customer issues, enhance satisfaction, leverage technology, drive sales, and recruit and retain engaged talent.

Requirements

  • Proven passion for leading by example and delivering excellent customer service
  • Confident and fun motivator with a strong drive to achieve goals and sales targets
  • Comfortable to handle and prioritise multiple tasks in a fast-paced environment and bounce back from challenges
  • Able to embrace change easily and adapt quickly to new ways of working
  • Fair and inclusive management style who recognises people are our most valued asset
  • Skilled mentor who communicates effectively, leads and develops your team and retains talent
  • Able to work a varied shift pattern each week in-line with shop opening and closing times

Responsibilities

  • Lead by example and role model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role brings
  • Develop your team to be proactive and investigate and resolve every question or complaint. If things don’t go quite right, you’ll be confident to step in and take ownership
  • You’ll use customer feedback and insights to spot trends and find new ways to improve customer satisfaction and loyalty to grow our business
  • As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to improve our customer digital journey
  • Drive your team to exceed company sales and service goals, in Retail we call it ‘Smashing your Targets’
  • Recruit and retain talent, maintaining high levels of engagement and low levels of attrition

FAQs

What is the job title for this position?

The job title is Retail Manager.

Where is the location of the job?

The job is located in Cambridge, GBR.

What type of employment is offered for this position?

This is a permanent, full-time position.

What are the working hours for this role?

The working hours are 37.5 per week, with a varied shift pattern including weekends, bank holidays, and evenings.

What is the starting salary for this position?

The starting salary is £14.83 per hour.

Is there a commission or bonus structure in place?

Yes, there is a commission and discretionary bonus scheme for exceeding targets.

What kind of holiday benefits does TUI offer?

TUI offers fantastic holiday benefits, discounts, special offers, and the ability to purchase additional time off.

Does TUI provide any health and wellbeing support?

Yes, TUI offers benefits across key areas of Financial, Health, Social, Community, and Career.

What is expected of a Retail Manager at TUI?

A Retail Manager is expected to lead by example, inspire and develop the team, drive sales and service goals, handle customer feedback, and manage a varied shift pattern.

What qualities are TUI looking for in a candidate?

TUI is looking for a candidate who is passionate about customer service, a strong motivator, adaptable to change, a fair and inclusive leader, and an effective communicator.

Does TUI embrace diversity and inclusion?

Yes, TUI embraces diversity, equity, and inclusion, encouraging everyone to come as they are.

Is support available for candidates with disabilities?

Yes, TUI is committed to supporting candidates with disabilities and impairments and encourages candidates to reach out for assistance if needed.

To shape tomorrow's travel we need the brightest minds today.

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

TUI Group is a multinational tourism and travel company based in Germany. They operate a diverse portfolio of travel brands, including tour operators, airlines, cruise lines, and hotels. TUI Group's core business involves offering a wide range of travel services, including package holidays, flights, accommodation, and other travel-related services. Their ultimate mission is to provide exceptional holiday experiences and make travel accessible and enjoyable for their customers. TUI Group's purpose is to create unforgettable moments, inspire exploration, and connect people through the joy of travel. They aim to be a trusted and reliable partner, offering quality and sustainable tourism experiences while contributing positively to the local communities and environments they operate in. TUI Group strives to be an innovative leader in the travel industry, continuously improving their services and embracing digital transformation to meet the evolving needs and preferences of travellers worldwide.

Culture & Values

  • Trusted

    Reliable, consistent quality

  • Unique

    Exclusive, designed around you

  • Inspiring

    Fresh, effortless

Benefits

  • Totally flexible ways of working

  • Pension scheme

  • Private Medical Cover

  • Health Insurance

  • Cycle to Work Scheme

  • Whole host of wellbeing focused activities as part of monthly Wellbeing Days