Retail Manager - Liverpool

Harvey Nichols

2mo ago

Applications are closed

Job
Full-time
Senior Level
Hospitality & Retail
Liverpool

Requirements

We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and are looking for something uniquely different. Do you also have:
Demonstrable experience in a similar retail support role
Experience of management of company systems
Able to work well under pressure
Strong organisational skills
Excellent communication skills

Responsibilities

As Retail Manager you will be responsible for achieving planned sales targets and department objectives through effective use of the sales team ensuring highest possible standards of customer service in a manner that fully supports Harvey Nichols Ways of Working.
Responsible for the proactive management of your team, ensuring that the highest levels of customer service face – face or via the telephone are delivered at all times.
Responsible for the outcome of all department internal and external customer queries and complaints, either written or verbal. Ensure that they are dealt with at all levels in a professional and efficient manner and inform the Store Manager of any issues which have not been satisfactorily resolved.
Responsible for the development of strategies to enhance customer loyalty which results in additional revenue.
Ensure each team member is developed to their full potential throughout their Harvey Nichols career, delegating tasks where possible to ensure that all team members are gaining experience and knowledge.
Responsible for maintaining a motivated team by ensuring that regular reviews are carried out and that the necessary capability, disciplinary and grievance procedures are followed.
Responsible for the achievement of financial aims for the department, particularly sales and the monitoring and improvement of margin and GP contribution in line with budget.
Responsible for actively pursuing business opportunities via promotional activities, events in store and seeking out new business where appropriate.
Communicate effectively with the buying team to ensure stock is tailored to the local customer and that sell through rates are maximised and under/over achieving brands are highlighted effectively.
Have a thorough understanding of stock management systems and ensure compliance with company policies and procedures to minimise stock loss and ensure stock accuracy.
Maintain all stock movement procedures and ensure staff adhere to them, including twice yearly stocktake.
To assistant the General Manager to minimise stock loss and ensure security of the building and its contents though optimisation of security resources and ensure adherence to security procedures for all employees
Responsible for the teams understanding and adherence to all security, health and safety and store regulations and policies to ensure a safe environment is maintained for customers, employees and suppliers.
Responsible for direct reports and the management of turnover for the dept.
Support the Store Manager to ensure that the Cash Office, Security, Maintenance and Stock Movement functions are providing a comprehensive service to the business and that there are adequate controls in all administration areas.

FAQs

What kind of retail store is Harvey Nichols in Liverpool?

Harvey Nichols is a luxury department store located in Liverpool Beauty Bazaar, which is the only standalone beauty store in the area.

What makes Beauty Bazaar unique compared to other beauty stores?

Beauty Bazaar offers the ultimate indulgent beauty experience and is the UK's first one-stop destination for all things beauty. It also features a Champagne and cocktail bar, the WOW Bar, on the first floor.

What is the culture like at Harvey Nichols?

The culture at Harvey Nichols is based on inclusivity and embraces diversity. The company believes in providing a place for everyone, regardless of who they are.

What year did Beauty Bazaar open in Liverpool?

Beauty Bazaar opened in 2012 and has since transformed the landscape of luxury beauty retail in the area.

Harvey Nichols

DARING TO BE DIFFERENT - Looking for something unique? So are we.

Fashion & Arts

Industry

1001-5000

Employees

1831

Founded Year

Mission & Purpose

A British lifestyle store offering a fearlessly modern edit of fashion, food and beauty, we inspire people to stand out and be unique. With a reputation for bringing new and exciting product to our stores and online, we also provide our customers with the best in hospitality ranging from a luxury wine offer to award-winning restaurants. WHERE WE'VE COME FROM Founded in Knightsbridge, London in 1831, we now have stores in Manchester, Dublin, Edinburgh, Leeds, Birmingham, and Bristol; and let’s not forget our iconic OXO Restaurant with magnificent Thames side views; our decadent Beauty Bazaar in Liverpool and our fabulous franchise stores across the globe. THE HERE AND NOW A lot has changed since Benjamin Harvey first opened his linen store in 1831, but some things remain the same: we still have a fierce reputation for breaking the rules, for daring to be different, and for challenging established retail thinking and practice. Welcome to the wonderful world of Harvey Nichols.