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Retail Manager - London

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Nestlé

2mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
  • London

AI generated summary

  • You must have retail management experience, strong communication skills, a track record of exceptional service, decision-making abilities, and line management experience with HR knowledge.
  • You will ensure commercial success, deliver exceptional customer experiences, inspire your team, manage stakeholder relationships, organize local events, and oversee daily operations.

Requirements

  • You’ll have experience of working in the retail sector as a Store Manager/Assistant Manager but we are happy to consider those from a different background who have the required skill-set.
  • You’ll have a proven track record of delivering exceptional customer service utilising your communication and interpersonal skills.
  • You’ll be able to rapidly build strong, working relationships with your customer base and be happy to support and challenge where needed.
  • Previous experience making key decisions and action planning to drive results.
  • Previous line manager experience and knowledge of HR best practice.

Responsibilities

  • Taking ownership of the overall commercial success of the boutique.
  • Championing a culture of outstanding service and quality customer experience, ensuring every customer interaction is elevated.
  • Being a proud and passionate brand ambassador for the Nespresso brand.
  • Inspiring your team to be the best they can be, being supportive, caring and leading by example.
  • Strategic planning and execution of business goals with internal and external stakeholder management.
  • Creating and developing local relationships with other retailers and local businesses.
  • Delivering a local calendar of events to drive local awareness of the brand and engage with our existing customer base.
  • Responsible for the safe and compliant day to day operations of the Boutique.

FAQs

What is the job title for this position?

The job title is Retail Manager (Boutique Leader).

Where is the job location?

The job location is Sloane Square, London.

What is the salary range for this position?

The salary is described as attractive, along with potential bonuses and excellent benefits.

Is this a full-time or part-time position?

This is a full-time permanent opportunity.

Are flexible working arrangements available?

Yes, we are open to discussing individual flexible working needs during the recruitment process.

What are the key responsibilities of the Boutique Leader?

Key responsibilities include overseeing daily operations, driving an elevated customer experience, managing the team's performance, and ensuring the boutique's commercial success.

What previous experience is required for this role?

Candidates should have experience working in the retail sector as a Store Manager or Assistant Manager, though other backgrounds with the required skill set may also be considered.

What kind of training and development opportunities are offered?

We offer first-class training and great career development opportunities as part of Nestlé.

What benefits are included in the compensation package?

The benefits include a competitive pension, up to 10% bonus, 25 days of holiday plus bank holidays, a complimentary Nespresso coffee machine, and a monthly supply of coffee capsules.

How can candidates find more information about Nespresso?

Candidates can find more information by visiting the Nespresso website at www.nespresso.com.

What is the company's stance on diversity and inclusion?

The company is committed to equal opportunity for all and champions diversity and inclusion, embracing different perspectives to enhance business growth.

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Nestlé

Unlocking the power of food to enhance quality of life for everyone, today and for generations to come.

Retail & Consumer Goods
Industry
1-10
Employees

Mission & Purpose

As the world’s largest food and beverage company we are driven by a simple aim: unlocking the power of food to enhance quality of life for everyone, today and for generations to come. To deliver on this, we serve with passion, with a spirit of excellence, offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families. Our culture is based on our values rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for the future. We can trace our origin back to 1866, when the first European condensed milk factory was opened in Cham, Switzerland, by the Anglo-Swiss Condensed Milk Company. One year later, Henri Nestlé, a trained pharmacist, launched one of the world’s first prepared infant cereals ‘Farine lactée’ in Vevey, Switzerland. Today, we employ around 273,000 people and have factories or operations in almost every country in the world. With our headquarters still based in the Swiss town of Vevey, we had sales of CHF 84.3 billion in 2020. Our portfolio covers almost every food and beverage category –offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families. House rules: https://nes.tl/HouseRules

Culture & Values

  • Respect for ourselves

    Respect starts with self-respect. Being true to ourselves, while acting with integrity, fairness and authenticity.

  • Respect for others

    Respecting others is about meeting our promises. It’s about quality in our products, our brands and everything we do.

  • Respect for diversity

    Respect for other ways of thinking, other cultures and all aspects of society requires inclusiveness and openness in all our interactions.

  • Respect for the future

    Respect for the future of our planet and future generations compels us to act with responsibility and courage, even if it’s difficult.

Benefits

  • Competitive remuneration

    You’ll be recognized for your contribution with a competitive salary and benefits package. And you may benefit from savings plans, insurances, loans, and discounted or free Nestlé products. You could even grab a bargain on retail products, services and activities.

  • Location-specific opportunities

    Our working environments vary greatly, so depending on your job and your location, you could benefit from flexible working opportunities, volunteering programs, the ability to bring a pet to work, and much more.

  • International mobility

    We offer opportunities to develop your career in different countries around the world. Global mobility plays an important part in developing Nestlé’s talent and our brands.

  • Health and wellbeing at work

    Our employee health programs will help you develop and maintain a healthy lifestyle, with health checks, health care, onsite cafeterias and fitness centres, sport and other activities.

  • Employee support

    More than ever, it is important that you are emotionally supported while at work and at home to be resilient and feel good as you carry out your everyday activities. We provide access to confidential counsellors to help when the unexpected happens or you are feeling overwhelmed.

  • Parental leave

    With a minimum of 18 weeks paid parental leave for the primary caregiver, plus the opportunity to take further leave, your new family life can get off to a great start. Your work location may provide additional benefits and resources such as dedicated feeding rooms or creches.