Retail Sales Assistant - Dundee

Majestic Wine

3mo ago

Applications are closed

Job
Part-time
Junior Level
Hospitality & Retail
Dundee

Requirements

Excellent time-management, delegation and problem-solving skills
Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
Self-motivated, able to thrive when working alone and as part of a team
A can-do attitude with a passion for seeing problems through to solutions
Adaptable and resilient to meet the ever-changing demands of our business
Excellent communication and time management skills
Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications
Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points

Responsibilities

Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery
Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
Involvement in all operational tasks required for the day-day operational running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together
Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.

FAQs

What is the role of a Retail Sales Assistant at Majestic Wine?

The role involves supporting the store team in driving sales performance, delivering exceptional customer service, and ensuring the smooth day-to-day operation of the store.

What are the key responsibilities of a Retail Sales Assistant?

Key responsibilities include maximizing sales opportunities, providing a VIP concierge service to customers, maintaining product knowledge, ensuring the store's appearance, managing operational tasks, and compliance with internal policies.

What skills are required for this position?

Required skills include excellent time-management, problem-solving abilities, strong communication skills, self-motivation, adaptability, a passion for customer service, and a willingness to learn about wine.

Is prior wine knowledge necessary for this job?

While prior wine knowledge is beneficial, it is essential to have a passion for learning about wine to pass the level 2 WSET wine qualifications.

What is the contract type for this position?

The contract type is permanent.

What are the working hours for a Retail Sales Assistant?

The working hours for this position are 15 hours per week.

What benefits are offered to Retail Sales Assistants?

Benefits include a competitive salary, up to 20% staff discount, career development opportunities, uniform provision, access to the Retail Trust, and a company sick pay scheme.

Will I have to work alone or as part of a team?

You will need to be self-motivated and thrive both independently and as part of a team, depending on the demands of the business.

Are there opportunities for career development in this role?

Yes, Majestic Wine is passionate about nurturing internal talent and offers career progression supported by excellent in-house training schemes.

What are the compliance requirements for this role?

You must ensure compliance with internal policies and processes, follow legal guidelines, and complete mandatory training as required.

Majestic Wine

The UK's largest drinks retailer, helping you discover the wines, beers and spirits you'll love.

Manufacturing & Electronics

Industry

1001-5000

Employees

1980

Founded Year

Mission & Purpose

Majestic is the UK’s largest specialist wine retailer. We began in London more than 40 years ago and today have more than 200 stores nationwide. Our focus is to help our customers discover wines, beers and spirits they'll love. So we always go one step further to ensure they have a fantastic personalised experience in store – whether that's through our in-store tasting counters, expert recommendations, a no-quibble refund guarantee, free glass hire, a carry-to-car service and much more. As the UK's specialist, it's our responsibility to have a market-leading, innovative range. That's why our multi-award-winning buying team is always on the hunt for products that combine real quality with value. And each of our 1,400 wines, beers and spirits has something truly special to offer. We pride ourselves on our friendly, expert colleagues both in the Support Centre and in our stores – our key strength is over 1,000 WSET trained colleagues offering knowledgeable service across all channels. In fact, we’re one of Europe’s biggest wine educators.