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Retail Sales Assistant

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Majestic Wine

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Chester, +5

AI generated summary

  • You must drive sales, deliver exceptional customer service, maintain store appearance, take accountability, exhibit wine knowledge, and hold a valid driving license. Adaptability and teamwork are essential.
  • You will drive sales, deliver exceptional customer service, share product knowledge, maintain store appearance, manage operational tasks, ensure compliance, and support your team.

Requirements

  • Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery
  • Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
  • Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
  • Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
  • Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
  • Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
  • Involvement in all operational tasks required for the day-day operational running of a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
  • Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together
  • Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
  • Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
  • As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.
  • Excellent time-management, delegation and problem-solving skills
  • Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
  • Self-motivated, able to thrive when working alone and as part of a team
  • A can-do attitude with a passion for seeing problems through to solutions
  • Adaptable and resilient to meet the ever-changing demands of our business
  • Excellent communication and time management skills
  • Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications
  • Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points

Responsibilities

  • Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery
  • Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
  • Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings
  • Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range
  • Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling
  • Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
  • Involvement in all operational tasks required for the day-day operational running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities
  • Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together
  • Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training
  • Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate
  • As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team

FAQs

Where is the job located?

The job is located in Macclesfield.

What type of employment is this position?

This position is a permanent part-time role.

What is the job reference number?

The job reference number is 024889.

How long ago was this job published?

This job was published 35 minutes ago.

What is the primary responsibility of the Retail Sales Assistant?

The primary responsibility of the Retail Sales Assistant is to support the store team in driving sales performance and delivering exceptional customer service.

What qualities is Majestic Wine looking for in candidates?

Majestic Wine is looking for dynamic, ambitious, and driven individuals who excel in sales, deliver exceptional customer service, and have a passion for learning about wine.

What skills are required for this role?

Required skills include excellent time-management, problem-solving abilities, strong communication skills, self-motivation, adaptability, and a dedication to delivering exceptional customer experiences.

Is prior wine knowledge necessary for this job?

While wine knowledge is beneficial, a passion for learning more about wine is essential, particularly to pass the Level 2 WSET wine qualifications.

What benefits are offered to employees?

Benefits include a competitive salary, up to 20% staff discount, career development opportunities, uniform provision, access to Retail Trust services, and a company sick pay scheme.

What are the working hours for this position?

The working hours for this position are 30 hours per week.

Will I receive training for this role?

Yes, training is provided, and there are career progression opportunities supported by excellent in-house training schemes.

Are there opportunities for advancement within the company?

Yes, Majestic Wine is passionate about nurturing internal talent and offers career development opportunities.

How does Majestic Wine handle high volumes of applicants?

In cases of high volumes of applicants, some roles may close earlier than the advertised end date to manage the applications effectively. Individual feedback will only be provided to candidates who attend an interview.

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Majestic Wine

The UK's largest drinks retailer, helping you discover the wines, beers and spirits you'll love.

Manufacturing & Electronics
Industry
1001-5000
Employees
1980
Founded Year

Mission & Purpose

Majestic is the UK’s largest specialist wine retailer. We began in London more than 40 years ago and today have more than 200 stores nationwide. Our focus is to help our customers discover wines, beers and spirits they'll love. So we always go one step further to ensure they have a fantastic personalised experience in store – whether that's through our in-store tasting counters, expert recommendations, a no-quibble refund guarantee, free glass hire, a carry-to-car service and much more. As the UK's specialist, it's our responsibility to have a market-leading, innovative range. That's why our multi-award-winning buying team is always on the hunt for products that combine real quality with value. And each of our 1,400 wines, beers and spirits has something truly special to offer. We pride ourselves on our friendly, expert colleagues both in the Support Centre and in our stores – our key strength is over 1,000 WSET trained colleagues offering knowledgeable service across all channels. In fact, we’re one of Europe’s biggest wine educators.