Retail Sales Assistant

Majestic Wine

2mo ago

Job
Full-time
Entry Level
Customer Relations
Sales & Business Development
Oxford

AI generated summary

You must drive sales, deliver exceptional service, stay compliant, have strong wine knowledge, possess excellent communication skills, and hold a valid driving license with minimal penalties.
You will maximize sales, deliver exceptional customer service, maintain store appearance, handle operational tasks, enhance wine knowledge, and support team compliance and growth.

Requirements

Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery
Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
Involvement in all operational tasks required for the day-day operational running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together
Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.
Excellent time-management, delegation and problem-solving skills
Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
Self-motivated, able to thrive when working alone and as part of a team
A can-do attitude with a passion for seeing problems through to solutions
Adaptable and resilient to meet the ever-changing demands of our business
Excellent communication and time management skills
Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications
Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points

Responsibilities

Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery
Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
Involvement in all operational tasks required for the day-day operational running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together
Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.

FAQs

What is the location of the Retail Sales Assistant position?

The Retail Sales Assistant position is located in Oxford.

What type of job is being offered for the Retail Sales Assistant role?

The job offered is a permanent position.

What are the working hours for the Retail Sales Assistant role?

The working hours are 40 hours per week.

What qualifications are required for this role?

While wine knowledge is beneficial, a passion for learning is essential to pass level 2 WSET wine qualifications.

Is experience in retail necessary for this position?

Experience in retail is not specifically mentioned, but a demonstrable ability to deliver exceptional customer service is required.

What are the key responsibilities of a Retail Sales Assistant at Majestic Wine?

Key responsibilities include driving store performance, delivering exceptional customer service, maintaining store appearance, and managing day-to-day operational tasks.

What benefits are offered to the Retail Sales Assistant?

Benefits include a competitive salary, up to 20% staff discount, career development opportunities, uniform provided, access to Retail Trust, and a company sick pay scheme.

Does the position require a driving license?

Yes, a full UK/EU/EEA driving license is required for at least 12 months with no more than 6 penalty points.

How can I apply for the Retail Sales Assistant position?

You can apply by submitting your application, as directed through the job listing.

Will feedback be provided to all applicants?

Individual feedback will only be offered to candidates who attend an interview, particularly in cases of high application volumes.

Majestic Wine

The UK's largest drinks retailer, helping you discover the wines, beers and spirits you'll love.

Manufacturing & Electronics

Industry

1001-5000

Employees

1980

Founded Year

Mission & Purpose

Majestic is the UK’s largest specialist wine retailer. We began in London more than 40 years ago and today have more than 200 stores nationwide. Our focus is to help our customers discover wines, beers and spirits they'll love. So we always go one step further to ensure they have a fantastic personalised experience in store – whether that's through our in-store tasting counters, expert recommendations, a no-quibble refund guarantee, free glass hire, a carry-to-car service and much more. As the UK's specialist, it's our responsibility to have a market-leading, innovative range. That's why our multi-award-winning buying team is always on the hunt for products that combine real quality with value. And each of our 1,400 wines, beers and spirits has something truly special to offer. We pride ourselves on our friendly, expert colleagues both in the Support Centre and in our stores – our key strength is over 1,000 WSET trained colleagues offering knowledgeable service across all channels. In fact, we’re one of Europe’s biggest wine educators.