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Retail Sales Assistant

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Cotton Traders

3d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Norwich

AI generated summary

  • You need to be enthusiastic, flexible, kind, KPI-driven, tech-savvy, and passionate about customer experiences. Open to change and challenge with a willingness to work 4-16 hours weekly.
  • You will deliver exceptional customer service, manage stockrooms, assist with merchandising, serve customers kindly, and foster a positive workplace for colleagues.

Requirements

  • Enthusiastic Retail Sales Assistants to work 4, 8, 12 or 16 hours per week
  • Passionate about people and customer experiences
  • Kind with morally sound values
  • Open to change and challenge
  • Flexibility
  • Willing to work towards KPIs
  • Competent with computers and willing to engage with technology

Responsibilities

  • Delivering a true and honest customer experience, treating those as you yourself would like to be treated
  • Helping to merchandise the store in line with our brand guidance
  • Managing store stockrooms, ensuring effective replenishment and stock control
  • Serving customers in a helpful and pleasant manner
  • Being kind to colleagues and others to create a happy and engaging workplace

FAQs

What is the role of a Retail Sales Assistant at Cotton Traders?

The Retail Sales Assistant is responsible for delivering an engaging customer experience, merchandising the store, managing stockrooms, and serving customers in a helpful manner.

Where is the new Cotton Traders store located?

The new Cotton Traders store is located in Notcutts Garden Centre, Norwich.

What are the working hours for the Retail Sales Assistant position?

The Retail Sales Assistant position offers flexible working hours of 4, 8, 12, or 16 hours per week.

What is the company culture like at Cotton Traders?

Cotton Traders promotes a positive and kind culture, emphasizing the importance of treating customers and colleagues well and creating an engaging workplace.

What skills and qualities are important for a Retail Sales Assistant?

Key skills and qualities include passion for people and customer experiences, kindness, openness to change, flexibility, and competency with computers and technology.

What benefits do Retail Sales Assistants receive?

Benefits include 28 days holiday (pro-rata), a generous clothing allowance, employee discounts, a health cash plan, and a long service award.

How can I learn more about life at Cotton Traders?

You can drop by any of our stores or contact us by phone to discuss life at Cotton Traders.

How do I apply for the Retail Sales Assistant position?

You can apply by following the site instructions provided in the job posting.

What is the history of Cotton Traders?

Cotton Traders was established in 1987 by England rugby captains Fran Cotton and Steve Smith and has grown into a trusted nationwide retailer.

What is the vision for Cotton Traders in the next five years?

Cotton Traders has an ambitious 5-year plan to grow the business across all touch points, including online and offline sales channels.

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Cotton Traders

Retail & Consumer Goods
Industry
501-1000
Employees

Mission & Purpose

To really get to know the Cotton Traders story, you need to go back...way back! 16 years before we were established, to be precise, to a time before the company was even a sparkle in anyone’s eye! It all started on a college rugby pitch in 1970, when Fran Cotton & Steve Smith first met in Loughborough. 1980 saw the end of Fran & Steve’s illustrious rugby careers as they looked to the future. They joined Bukta sportswear, that was responsible for producing a lot of sport team’s kits around this era. It was here they honed and learnt the clothing trade. 1987 - In a small office in Altrincham, Cotton Traders was born! 1998 - Cotton Traders open its first retail store at Cheshire Oaks, we go on to open countless more nationwide! 2022 - Cotton Traders goes online and since then we haven't stopped growing,... Today, Cotton Traders is a renowned brand and multi channel retailer with an extremely loyal and dedicated customer base. With over 70 retail stores across garden centres, outlets and travel sites, millions of catalogues mailed to customers each year and a busy Contact Centre! We also have our head office based in Altrincham and our ever growing Distribution Centre in Nottingham. Wherever you work and whatever you do, we value and invest in our people and ensure that they have the opportunity to thrive at Cotton Traders. .

Culture & Values

  • Customer first

    Our customers are at the heart of everything we do and every decision that we make. We have a dedicated and loyal customer base that always deserves the very best, and quality products that are built to last. Putting our customers first also means putting each other first – our internal customers, our colleagues. We always go the extra mile, with a positive attitude that drives customer-focused solutions.

  • Respect & Openness

    We value honesty and transparency, and we’re proud that our open and optimistic culture ensures that all of our colleagues feel included and are involved in the business. Respect & openness reflects how we operate; we are polite, respectful and considerate, and we treat others how we wish to be treated. We live by the philosophy that no idea is a bad idea, valuing creative thinking, supporting each other and striving for each other’s success.

  • Strive for better

    As a team, we are constantly evolving to make the business a better place to be, through being inquisitive, enthusiastic and challenging the status quo. By striving for better, we push the boundaries and ensure that we’re always searching for creative and innovative solutions, developing both as individuals and together as one team.

  • Quality

    After over 30 years in the game, we champion world-class quality that always exceeds our customers’ expectations - from sourcing skin-kind fabrics to ensuring that our customers enjoy a positive shopping experience in-store and at home. We believe that trust changes everything, and that having trust in our brand and our team is essential to our success. Our people are empowered to succeed and take pride in their work; always anticipating any opportunities for improvement.

  • One team

    Fuelled by our sense of team spirit, we are incredibly proud of our culture and our employee community. Whether it’s working on the day-to-day or wider projects, our colleagues collaborate together, learning from one another along the way. It is through this ‘One Team’ spirit that we can achieve what we set out to achieve, and so much more.