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Retail Sales Assistant

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Majestic Wine

1mo ago

  • Job
    Full-time
    Entry Level
  • Chester

AI generated summary

  • You must have strong time-management, problem-solving, and communication skills, a passion to learn about wine, and a valid driving license with a clean record. A positive, adaptable attitude is essential.
  • You will drive sales, deliver excellent customer service, manage store appearance, learn about products, support team goals, handle operations, and ensure compliance while mentoring junior staff.

Requirements

  • Excellent time-management, delegation and problem-solving skills
  • Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
  • Self-motivated, able to thrive when working alone and as part of a team
  • A can-do attitude with a passion for seeing problems through to solutions
  • Adaptable and resilient to meet the ever-changing demands of our business
  • Excellent communication and time management skills
  • Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications
  • Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points

Responsibilities

  • Drive store performance by maximising sales opportunities.
  • Support your team on meeting and exceeding targets through focusing on KPI delivery.
  • Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
  • Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
  • Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
  • Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
  • Take accountability and pride for the physical appearance and maintenance of your store both internally & externally.
  • Involvement in all operational tasks required for the day-day operational running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
  • Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together.
  • Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
  • Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
  • As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.

FAQs

What is the location of the job?

The job is located in Knutsford.

What type of employment is being offered for this position?

This position is a Permanent Part Time role.

What is the job reference number?

The job reference number is 020366.

How long ago was this job published?

The job was published about 14 hours ago.

What type of company is Majestic Wine?

Majestic Wine is the UK’s largest specialist wine retailer, operating over 200 stores nationwide.

What are the main responsibilities of the Retail Sales Assistant?

The main responsibilities include driving sales performance, delivering exceptional customer service, maintaining the store's appearance, and managing operational tasks.

What type of training opportunities are available for employees?

Majestic Wine offers career development opportunities supported by in-house training schemes and encourages obtaining WSET qualifications.

Is wine knowledge required for this job?

While wine knowledge is beneficial, a passion to learn more is essential as the role includes support for passing level 2 WSET wine qualifications.

What is the hourly requirement for this position?

The position requires working 24 hours per week, including evenings and weekends.

What benefits are offered to employees?

Benefits include a competitive salary, up to 20% staff discount, uniform provided, access to Retail Trust, and a company sick pay scheme.

Are there any requirements for a driving license?

Yes, the candidate must hold a full UK/EU/EEA driving license for at least 12 months with no more than 6 penalty points.

How is performance measured in this role?

Performance is measured by meeting and exceeding sales targets through KPI delivery and providing exceptional customer service.

Will there be individual feedback for all applicants?

Individual feedback will only be offered to candidates who attend an interview, especially in cases of high application volumes.

Majestic Wine

The UK's largest drinks retailer, helping you discover the wines, beers and spirits you'll love.

Manufacturing & Electronics
Industry
1001-5000
Employees
1980
Founded Year

Mission & Purpose

Majestic is the UK’s largest specialist wine retailer. We began in London more than 40 years ago and today have more than 200 stores nationwide. Our focus is to help our customers discover wines, beers and spirits they'll love. So we always go one step further to ensure they have a fantastic personalised experience in store – whether that's through our in-store tasting counters, expert recommendations, a no-quibble refund guarantee, free glass hire, a carry-to-car service and much more. As the UK's specialist, it's our responsibility to have a market-leading, innovative range. That's why our multi-award-winning buying team is always on the hunt for products that combine real quality with value. And each of our 1,400 wines, beers and spirits has something truly special to offer. We pride ourselves on our friendly, expert colleagues both in the Support Centre and in our stores – our key strength is over 1,000 WSET trained colleagues offering knowledgeable service across all channels. In fact, we’re one of Europe’s biggest wine educators.