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Retail Sales Assistant

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Majestic Wine

11d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Sales & Business Development
    Hospitality & Retail
  • Chester

AI generated summary

  • You need excellent time management, problem-solving skills, customer service focus, adaptability, and a full driving license. Wine knowledge is a plus; passion to learn is essential.
  • You will maximize sales, deliver exceptional customer service, enhance wine knowledge, maintain store appearance, support team operations, and ensure compliance while leading and mentoring others.

Requirements

  • - Excellent time-management, delegation and problem-solving skills
  • - Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
  • - Self-motivated, able to thrive when working alone and as part of a team
  • - A can-do attitude with a passion for seeing problems through to solutions
  • - Adaptable and resilient to meet the ever-changing demands of our business
  • - Excellent communication and time management skills
  • - Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications
  • - Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points

Responsibilities

  • Drive store performance by maximising sales opportunities.
  • Support your team on meeting and exceeding targets through focusing on KPI delivery.
  • Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
  • Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
  • Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
  • Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
  • Take accountability and pride for the physical appearance and maintenance of your store both internally & externally.
  • Involvement in all operational tasks required for the day-to-day operational running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
  • Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together.
  • Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
  • Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
  • As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.

FAQs

What is the location of the Retail Sales Assistant position?

The position is located in Macclesfield.

What type of employment is being offered for this role?

This is a Permanent Part-Time position.

What is the job reference number for this position?

The job reference number is 021467.

When was the job published?

The job was published about 3 hours ago.

What is the focus of Majestic Wine as a company?

Majestic Wine is the UK’s largest specialist wine retailer, focusing on providing knowledgeable, passionate, and friendly customer service.

What are the main responsibilities of a Retail Sales Assistant at Majestic Wine?

Responsibilities include driving store performance, delivering exceptional customer service, selling products, maintaining store appearance, and supporting day-to-day operations.

What skills are required for the Retail Sales Assistant role?

Required skills include excellent time-management, customer service, self-motivation, adaptability, and communication skills. Wine knowledge is beneficial but a passion to learn is essential.

Is wine knowledge a requirement for the position?

Wine knowledge is beneficial, but a passion to learn more is essential to pass the level 2 WSET wine qualifications.

What are the working hours for this position?

The work contract specifies 30 hours per week.

What benefits are offered with this position?

Benefits include a competitive salary, up to 20% staff discount, career development opportunities, uniform provided, access to Retail Trust, and a company sick pay scheme.

How does the application process work?

Interested applicants should submit their applications, and due to high volumes of applicants, some roles may close earlier than the advertised end date. Feedback will only be provided to candidates who attend an interview.

What does Majestic Wine value in its employees?

Majestic Wine values dynamic, ambitious individuals who are passionate about customer service and dedicated to supporting team goals.

Majestic Wine

The UK's largest drinks retailer, helping you discover the wines, beers and spirits you'll love.

Manufacturing & Electronics
Industry
1001-5000
Employees
1980
Founded Year

Mission & Purpose

Majestic is the UK’s largest specialist wine retailer. We began in London more than 40 years ago and today have more than 200 stores nationwide. Our focus is to help our customers discover wines, beers and spirits they'll love. So we always go one step further to ensure they have a fantastic personalised experience in store – whether that's through our in-store tasting counters, expert recommendations, a no-quibble refund guarantee, free glass hire, a carry-to-car service and much more. As the UK's specialist, it's our responsibility to have a market-leading, innovative range. That's why our multi-award-winning buying team is always on the hunt for products that combine real quality with value. And each of our 1,400 wines, beers and spirits has something truly special to offer. We pride ourselves on our friendly, expert colleagues both in the Support Centre and in our stores – our key strength is over 1,000 WSET trained colleagues offering knowledgeable service across all channels. In fact, we’re one of Europe’s biggest wine educators.