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Retail Sales Assistant

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Travelex

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Leeds
  • Quick Apply

AI generated summary

  • You need strong numerical skills for cash handling, excellent communication to build relationships, and a desire to succeed, making a positive impact on customers.
  • You will build customer relationships, provide tailored currency advice, process foreign exchange transactions, meet performance goals, manage online FX requests, and ensure compliance with regulations.

Requirements

  • Numerically proficient - You’ll need to have a firm grasp of numbers as you’ll be handling large amounts of cash and converting vast amounts of currency regularly daily
  • Great communicator – You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs.
  • Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

Responsibilities

  • Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements then tailoring their experience based on their destination
  • Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services
  • Engaging with customers to process all foreign exchange transactions accurately and efficiently.
  • Delivering on key performance goals both procedural, operational and customer focused
  • Utilising your keen eye for detail to process daily online FX request and deliveries
  • Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures

FAQs

What is the job title for this position?

The job title is Retail Sales Assistant, specifically a Customer Service Advisor for Asda Travel Money.

What type of employment is offered for this role?

This is a permanent, part-time position.

How many hours per week will I be working?

You will be working 24 hours per week.

What is the hourly salary for this position?

The hourly salary is £12.50, along with On Target Earnings of up to 7.5% of the base salary.

What are the working patterns for this job?

The job requires flexibility to work a variety of shifts between Monday to Sunday, with a monthly or weekly Rota provided.

What benefits are offered with this position?

Benefits include a comprehensive voluntary benefits package, employee wellness programmes, discounts, flexible hours, 25 days holiday (pro-rata), the opportunity to earn a monthly bonus, and a pension plan with Scottish Widows.

What qualifications do I need to be considered for this job?

You should be numerically proficient, a great communicator, and possess a desire to succeed.

What will I be doing as a Retail Sales Assistant?

You will be nurturing customer relationships, processing foreign exchange transactions, delivering on performance goals, and adhering to compliance procedures.

What does the interview process entail?

The interview process includes an initial screening call, an online interview with a numerical accuracy test, a bureau visit with the Bureau Manager, and final onboarding steps if successful.

Is Travelex an equal opportunity employer?

Yes, Travelex values diversity and does not discriminate based on various personal characteristics or statuses.

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Travelex

Finance
Industry
1001-5000
Employees
1976
Founded Year

Mission & Purpose

Travelex is a leading global foreign exchange specialist, providing currency exchange services and international payment solutions. Operating through a network of stores, ATMs, and online platforms, Travelex caters to both individual travellers and businesses. Their goal is to simplify the complexities of foreign exchange, ensuring customers have convenient access to currency services worldwide. Travelex is dedicated to delivering exceptional service, competitive rates, and innovative solutions, making international travel and transactions seamless and efficient.